SAP Success Plan Manager (West)

SAP SE; San Ramon (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

SAP SE in the United States seeks a Senior Customer Success Manager to own end-to-end engagements, establish trust with stakeholders, and deliver measurable SAP outcomes. You will lead governance, KPI tracking, and ROI articulation, while integrating AI-enabled tooling to accelerate customer value.

The role requires deep SAP delivery experience, comfort with C‑level conversations, and the ability to manage time-boxed programs with fixed scopes for rapid value realization.

Qualifications

• 8+ years managing SAP service engagements and delivering outcomes.
• Proven track record in customer success management and adoption.
• Ability to engage C-suite and senior stakeholders with clear business language.
• Strong governance, milestone planning, and fixed-scope delivery cycles.
• Experience tracking business value and ROI of SAP solutions.
• Familiarity with SAP BTP and cross-system integrations.
• Experience with agentic AI concepts and AI-assisted prototyping.
• Strong emotional intelligence and problem-solving under delivery pressure.

Responsibilities

• Develop engagement strategies aligned to customer goals and ROI.
• Implement governance models to drive accountability and momentum.
• Maintain senior stakeholder relationships across levels, including C-suite.
• Identify and address delivery issues quickly to minimize disruption.
• Track value realization and communicate SAP investment impact.
• Run time-boxed engagements with fixed scope and milestones.
• Integrate AI tools into daily workflows to accelerate outcomes.

Skills

SAP service delivery

Customer success management

Stakeholder management

C-suite communication

Governance and milestones

SAP BTP familiarity

AI skills & tooling

Tools

SAP BTP

AI tooling familiarity

Job description

Job Description

You manage customer engagements end-to-end, establishing trust, communicating clearly, and delivering outcomes that matter. If you are ready to own what you deliver, this role is for you.

What you’ll bring

• 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.


• Customer success management skills from hands‑on delivery and a track record of driving satisfaction and adoption.


• The ability to establish and sustain trust with stakeholders at all levels, including C-suite.


• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.


• Discipline in time‑boxed engagements, with structured 90‑day cycles, clear milestones, tight scope, and a focus on visible value delivery.


• Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.


• Familiarity with SAP BTP and cross‑system integration, with the grounding to engage in technical solution conversations.


• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI‑Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take‑home assignment.


• Emotional intelligence and sound problem‑solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

What you’ll build

• Develop engagement strategies aligned to customer goals and business needs.


• Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.


• Maintain stakeholder relationships at all levels, including C‑level, reinforcing trust and keeping programmes on track.


• Identify and address issues quickly, minimising disruption and keeping delivery moving.


• Track and communicate value realisation, helping customers articulate their SAP investment impact.


• Run time‑boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.


• Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI‑assisted prototyping, to accelerate customer outcomes.

Where you belong

At SAP, individual contribution matters. Specialists own real customer relationships, run programmes autonomously, and make decisions that count. You are supported globally with the tools and autonomy to do your best work. Your impact is yours to own.If you are energised by customer proximity and motivated by measurable outcomes, you belong here.

Location : West

#SAPSPM-NA

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Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business‑critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target‑based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.