SAP S/4HANA Satellite Apps Lead — Vendor Governance

D&H Distributing; Harrisburg (Dauphin County); Sur place; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Employee Stock Ownership Plan

401k

Paid Time Off

Medical, Prescription, Dental and Vis­

Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Résumé du poste

D&H Distributing seeks a SAP Application Support Lead to oversee satellite applications for SAP S/4HANA in a RI SE Private Cloud. The role provides centralized service ownership, governance, and stable integrations with vendors, enabling SAP functional pillars to focus on business value delivery.

The role requires ITIL-aligned incident, problem, and change management, vendor governance, and quarterly reviews, ensuring audit-ready operations and timely releases with SAP and NOVA calendars.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Supply Chain, or related field.
• Minimum 5 years of experience in enterprise application services, vendor management, or SAP-adjacent platforms.
• Strong understanding of ITIL-based service management processes.
• Experience supporting SaaS and third-party applications integrated with SAP S/4HANA.
• Strong ability to manage vendors, escalations, and operational risk.
• Ability to coordinate cross-pillar priorities without owning functional configuration.
• Excellent communication, documentation, and stakeholder management skills.

Responsabilités

• Own the service portfolio for all satellite applications supporting SAP S/4HANA.
• Establish and maintain runbooks, standard operating procedures, and known error documentation.
• Lead incident management activities including triage, vendor escalation, communications, and major incident coordination.
• Drive problem management through root cause analysis, permanent remediation plans, and trend reporting.
• Own change management processes including change records, risk classification, CAB coordination, and deployment windows.

Connaissances

Vendor management

ITIL

Stakeholder management

Communication

Documentation

Formation

Bachelor's degree in Information Systems

Outils

SAP S/4HANA

SAP Cloud ALM

Solution Manager

SOX/audit tools

Description du poste

D&H Distributing seeks a SAP Application Support Lead to oversee satellite applications for SAP S/4HANA in a RI SE Private Cloud. The role provides centralized service ownership, governance, and stable integrations with vendors, enabling SAP functional pillars to focus on business value delivery.

The role requires ITIL-aligned incident, problem, and change management, vendor governance, and quarterly reviews, ensuring audit-ready operations and timely releases with SAP and NOVA calendars.