SAP S/4HANA Public Cloud Production Support Lead

HTC Global Services; Marshall (MO); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, Vision)

401(k) matching

Paid Time Off

Paid Holidays

Group Life and Disability insurance

Professional Development

Wellness programs

Variety of other perks

Job summary

HTC Global Services is seeking an SAP S/4HANA Public Cloud Production Support Specialist to coordinate end-to-end L1 production support across multiple business functions. You’ll manage workflows, incidents, reporting, integrations, IAM activities, and training coordination in a fast-paced environment.

The role requires strong SAP S/4HANA Public Cloud production support, incident management, IT project management, and stakeholder management experience, with a focus on delivering timely

Qualifications

• 5+ years hands-on SAP ERP/SAP S/4HANA experience.
• 10+ years leading end-to-end IT projects.
• At least one full-lifecycle SAP S/4HANA Public Cloud implementation.
• Experience in L1/production support and incident management.
• Proficiency with SAP Cloud CALM, ServiceNow, and JIRA.
• Strong dashboards and KPI reporting skills.
• Bachelor's degree required.

Responsibilities

• Serve as primary point of contact for L1 SAP S/4HANA production support.
• Manage end-to-end workflows using JIRA, ServiceNow and CALM.
• Prioritize tickets by severity and escalate to L2/L3 as needed.
• Build incident and performance dashboards and scorecards.
• Support finance activities including month-end close and intercompany processes.
• Support SAP integration and ASN processes.
• Oversee Identity and Access Governance activities.
• Coordinate training and user readiness reporting.
• Manage multiple workstreams to meet tight deadlines.

Skills

SAP S/4HANA

Production support

Incident management

IT project management

Stakeholder management

Dashboard reporting

JIRA/ServiceNow

SAP Cloud CALM

APIs & integrations

Identity & access governance

Education

Bachelor's degree

Tools

JIRA

ServiceNow

SAP Cloud CALM

SAP ERP

Job description

HTC Global Services is seeking an SAP S/4HANA Public Cloud Production Support Specialist to coordinate end-to-end L1 production support across multiple business functions. You’ll manage workflows, incidents, reporting, integrations, IAM activities, and training coordination in a fast-paced environment.

The role requires strong SAP S/4HANA Public Cloud production support, incident management, IT project management, and stakeholder management experience, with a focus on delivering timely