SAP Project Manager

NTT DATA North America; Plano (TX); On-site; USD 74,232 - 128,875; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Flexible spending or HSA

Job summary

NTT DATA North America is seeking a SAP Project Manager to join our Plano, Texas team. The CDM will coordinate with internal stakeholders and customers to ensure services are delivered, focusing on customer satisfaction, contract adherence and profitability.

The role involves driving cloud transformation for S/4HANA, managing multi-stakeholder engagements, and overseeing cost and deliverable alignment across teams.

Qualifications

• Minimum 4+ years of experience in project management or SAP Operations.
• Minimum 4+ years of experience in a customer-facing role.
• Minimum 4 to 6 years of experience managing multiple clients in service management capacity.
• Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.

Responsibilities

• Actively drive the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization.
• Lead the customer engagement and ensure seamless alignment across multiple internal and external stakeholders.
• Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
• Manage proactive delivery of service plans and reactive support requests.
• Host regular status and governance meetings with customers and other SAP stakeholders.

Skills

Project management

Customer-facing

Stakeholder management

Executive communication

Presentation skills

Education

Bachelor’s degree

Tools

SAP cloud

SAP Basis

S/4HANA

HANA databases

Linux/Windows

Job description

SAP Project Manager - Plano, Texas

We are currently seeking a SAP Project Manager to join our team in Plano, Texas (US-TX), United States (US).

About the Team

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers. We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings such as SuccessFactors and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security. We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S/4/HANA.

Role Overview

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer. The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/she is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

Day-to-Day Job Duties

• Actively drive the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
• Lead the customer engagement and ensure seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Perform administrative tasks required to manage the engagement (staffing, reporting and controlling)
• Manage proactive delivery of service plans and reactive support requests
• Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drive transformation and onboarding towards SAP Cloud Solutions
• Drive end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
• Achieve customer reference collateral and customer satisfaction responses
• Deliver best practices through a proactive mindset and de‑escalate critical customer situations
• Protect and grow engagement scope and manage commercial change requests
• Participate in team‑internal knowledge sharing and coach other team members

Basic Qualifications

• Minimum 4+ years of experience in project management or SAP Operations
• Minimum 4+ years of experience in a customer‑facing role
• Minimum 4 to 6 years of experience managing multiple clients in service management capacity
• Minimum 2+ years of experience in

• SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes
• SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver
• SAP HANA and enterprise databases (Oracle, SQL Server, DB2)
• Linux, Unix, and Windows operating systems supporting SAP environments
• Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes
• Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations

Travel

This position requires someone to travel 20% to work from client locations.

Degree

Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have

• Experienced in IT service providers and managing outsourcing engagements
• Strong project management skills and customer‑facing experience
• Strong ability to translate between technical and non‑technical audiences with confidence
  • Strong engagement management, relationship building and de‑escalation skills
  • Excellent presentation, communication and moderation skills
  • High competency in multi‑tasking and ability to manage multiple engagements in parallel
  • Accustomed to working in an international and global virtual matrix organization
  • High proficiency in English. Additional languages are a big plus
  • Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
  • Certification in project management methodology (e.g. PMP) is beneficial

  Compensation

  Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $74,232 - $128,875. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

  Benefits

  This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally-required benefits.

  Equal Opportunity Employer

  NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.