SAP OTC Customer Service Functional Consultant

Charter Global; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in Information Services is seeking an SAP OTC Customer Service Functional Consultant for a remote role with travel to San Jose and Ann Arbor. The position requires experience in customer service operations within SAP, with a focus on order management and issue resolution, supporting seamless operational collaboration across teams.

Qualifications

• 5+ years experience in customer service or sales operations in SAP environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with CRM.

Responsibilities

• Implementation of Order Management or OTC processes in SAP.
• Manage customer inquiries and resolve order fulfillment issues.
• Collaborate with sales, finance, and logistics teams.

Skills

Customer service

Sales operations

Analytical skills

Communication

Organizational skills

Tools

Microsoft Excel

CRM systems

Job description

SAP OTC Customer Service Functional Consultant

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Charter Global.

Accounts Manager at Charter Global Inc. - Top 25% of all LinkedIn recruiters. (Email is the best way to reach me)

Job Title: SAP OTC Customer Service Functional Consultant

Location: Remote/WFH with travel to the San Jose area and potentially to Ann Arbor, MI.

Duration: 11 months+

Number of Positions: 2

Description:

• Implementation Consultant for Order Management or Order to Cash (OTC) process in SAP Customer Service Operations.
• Proficient in SAP OTC processes, including order management, invoicing, and customer account management.
• Experience in handling customer inquiries and resolving issues related to order fulfillment and billing.
• Ability to collaborate with sales, finance, and logistics teams for seamless operations.
• Strong attention to detail and organizational skills to manage multiple customer accounts.
• Availability to work in a fast-paced environment and adapt to changing priorities.

Qualifications:

• Minimum 5 years of experience in customer service or sales operations within an SAP environment.
• Excellent verbal and written communication skills.
• Strong analytical skills to assess customer needs and provide solutions.
• Proficiency in Microsoft Office, especially Excel, and familiarity with CRM systems.

Best Regards,

-------

LinkedIn

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology, Customer Service, Other

Industries

• Information Services

Referrals can increase your chances of interviewing at Charter Global by 2x.