SAP NS2 Technical Quality Manager / Support Engineer (MaxSecure)

SAP SE; Herndon (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

SAP NS2 in Herndon, VA seeks a Consultant with SAP engineering and maintenance experience to support Premium Engagement delivery. You will engage customers, advise on solution operations, and help deliver high-value SAP services while collaborating with the NS2 and CoE teams.

You will travel up to 80% as required, build trusted relationships, and demonstrate strong communication skills to ensure successful outcomes for complex SAP projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent work experience.
• 1+ years of work experience in business software implementation consulting and/or support.
• Experience with SAP maintenance/services and SAP engineering is beneficial.
• Strong customer-facing communication and presentation skills.
• Understanding of ERP software implementation concepts.
• Familiarity with SAP maintenance portfolio and related services.

Responsibilities

• Support Premium Engagement delivery and contribute to revenue growth.
• Collaborate with SAP NS2, CoE, BackOffice, and consulting teams.
• Engage customers to ensure business value and outcomes.
• Travel up to 80% as required by the customer.
• Assist in managing engagement planning and service delivery.

Skills

Customer Engagement

Trusted Advisor

Premium Engagement Delivery

SAP Support

SAP Engineering

ERP Software Implementation

Stakeholder Management

Presentation Skills

Verbal and Written Communication

Travel Flexibility

Security Clearance Eligibility

SPSLE

SES

MaxSecure

CoE Collaboration

Education

Bachelor's degree or equivalent

Tools

ERP systems (SAP)

Job description

What you’ll bring

Bring your developing skills in business software implementation consulting and/or support, SAP engineering and maintenance-related services, customer-facing communication, and presentations. If you can understand a customer’s business model, advise on solution operations that support business continuity, build trusted relationships with key customer stakeholders, measure and communicate business value, and contribute to the successful delivery of Premium Engagements, you are ready for this level.

• A bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience. A combination of equivalent work and life experience will be accepted in lieu of a degree.
• One or more years of work experience in business software implementation consulting and/or support.
• Previous work experience and understanding of SAP engineering, maintenance, or maintenance-related services.
• Demonstrated customer-facing communication and presentation skills.
• Understanding of ERP software implementation concepts.
• Awareness of the SAP Maintenance Portfolio, its value, and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
• Strong verbal and written communication skills.

Job Description

Bring your developing skills in business software implementation consulting and/or support, SAP engineering and maintenance-related services, customer-facing communication, and presentations. If you can understand a customer’s business model, advise on solution operations that support business continuity, build trusted relationships with key customer stakeholders, measure and communicate business value, and contribute to the successful delivery of Premium Engagements, you are ready for this level.

• A bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience. A combination of equivalent work and life experience will be accepted in lieu of a degree.
• One or more years of work experience in business software implementation consulting and/or support.
• Previous work experience and understanding of SAP engineering, maintenance, or maintenance-related services.
• Demonstrated customer-facing communication and presentation skills.
• Understanding of ERP software implementation concepts.
• Awareness of the SAP Maintenance Portfolio, its value, and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
• Strong verbal and written communication skills.

What You’ll Build

As a member of the NS2 Service and Support MaxSecure Delivery team, you will support Premium Engagement delivery execution and contribute to the revenue and growth initiatives of NS2 Support as they relate to the delivery of MaxSecure engagements, support services, and associated support contracts, including SPSLE and SES.

You will be directly engaged in delivering MaxSecure contract components in collaboration with customers, the SAP AGS Center of Expertise (CoE), BackOffice, NS2 CoE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.

You will contribute to safeguarding and optimizing the adoption and consumption of digital innovation in SAP-centric solutions at the customer.

Where you belong

At SAP NS2, you will be part of the NS2 Service and Support MaxSecure Delivery team, working across customers and SAP and NS2 delivery organizations to provide secure, high-quality Premium Engagement support. Together, we foster a customer-centric environment in which technical expertise, proactive engagement management, effective stakeholder collaboration, and continuous attention to customer outcomes help customers realize the value of their SAP solutions. You will be expected to travel up to 80% or as needed by the customer.

Qualifications

Skills: Customer Engagement

• Trusted Advisor
• Premium Engagement Delivery
• SAP Support
• SAP Engineering
• SAP Maintenance Services
• ERP Software Implementation
• Customer Relationship Management
• Stakeholder Management
• Engagement Planning
• Service Delivery
• Revenue Forecasting
• Financials (ECC)
• Risk Identification
• Escalation Management
• Incident Management
• Ticket Resolution
• Business Continuity
• Customer Communication
• Presentation Skills
• Verbal and Written Communication
• Business Value Measurement
• Outcome Reporting
• SAP Virtual Account Team (VAT) Collaboration
• SAP Center of Expertise (CoE) Collaboration
• MaxSecure
• SPSLE
• SES
• Security Clearance Eligibility
• Travel Flexibility

Additional Information

All your information will be kept confidential according to EEO guidelines.

All internal applicants must have manager approval to transfer.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please see the passage removed earlier.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Company Description

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary that offers SAP solutions with specialized levels of security and support to meet the requirements of U.S. national-security and critical-infrastructure customers.

This position requires access to customer data

The successful candidate must be a U.S. citizen; SAP NS2 does not offer visa sponsorships for this role. Must be able to obtain and maintain a security clearance.