SAP NS2 Technical Quality Manager / Support Architect (MaxSecure)-Remote

SAP SE; Newtown Square (Delaware County); Remote; USD 132,000 - 303,000; Full time

Job summary

An established industry player is seeking a Technical Quality Manager/Support Architect to lead MaxSecure engagements, ensuring customer satisfaction and revenue growth. This remote role requires a strong background in SAP solutions, with responsibilities including managing customer relationships, advising on solution operations, and driving engagement planning. The position offers the opportunity to work in a dynamic environment that values collaboration and personal growth. Candidates should have extensive experience in software implementation, cloud migrations, and strong communication skills. Join a team that fosters innovation and inclusivity while making a significant impact in various sectors.

Qualifications

• 10+ years in business software implementation/support.
• 5+ years managing SAP engineering or maintenance services.

Responsibilities

• Act as a trusted advisor for SAP solution adoption.
• Manage complex customer relationships and Premium Engagements.
• Prepare weekly status reports for customers and internal teams.

Skills

S/4 and SAP ERP implementation

Data center migration expertise

System landscape and technical architecture knowledge

Experience with cloud transformation/migration

Integration and extensibility skills

Cybersecurity knowledge

Education

Advanced SAP certifications

ERP software implementation experience

Experience in software sales, contracts, negotiations

Job description

SAP NS2 Technical Quality Manager / Support Architect (MaxSecure) - Remote

At SAP, we enable you to bring out your best. Our company culture emphasizes collaboration and a shared passion to help the world run better. We focus daily on building the foundation for tomorrow, creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefits.

SAP NS2 is a U.S. subsidiary offering SAP solutions with specialized security and support for U.S. national security and critical infrastructure clients.

Note: This position requires access to customer data, U.S. citizenship, and the ability to obtain and maintain a security clearance. SAP NS2 does not sponsor visas for this role.

Position Description

The SAP NS2 team seeks a Technical Quality Manager/Support Architect to oversee the delivery of MaxSecure engagements, supporting revenue growth and customer satisfaction within federal, defense, state, local, education, healthcare, and private sectors.

Expectations and Tasks

1. Act as a trusted advisor, safeguarding and optimizing SAP solution adoption.
2. Manage complex customer relationships and Premium Engagements (PE) on assigned accounts.
3. Gather insights into customer business and roadmaps for successful engagement delivery.
4. Advise customers on solution operations to ensure business continuity.
5. Lead Premium Engagement Steering Meetings and report on SAP activities.
6. Maintain accurate PE time and revenue forecasts.
7. Identify strategic opportunities for developing the engagement.
8. Manage service plans and coordinate with SAP CoE and support teams.
9. Participate in SAP Virtual Account Team meetings.
10. Proactively manage PE engagement plans, including escalations outside normal hours.
11. Collaborate with support teams to resolve tickets and incidents.
12. Prepare weekly status reports for customers and internal teams.
13. Drive engagement planning and stakeholder management.
14. Identify and mitigate risks, establishing trusted customer relationships.
15. Ensure quality outcome reporting to demonstrate value.
16. Travel up to 80% as needed.

Work Experience

• 10+ years in business software implementation/support.
• 5+ years managing SAP engineering or maintenance services.
• Experience in customer-facing communication and executive presentations.
• Experience in cloud migrations, IAAS, PAAS, SAAS solutions.

Education, Skills, and Competencies

• Advanced SAP certifications or experience as a Principal TQM (preferred).
• ERP software implementation experience.
• Experience in software sales, contracts, negotiations.
• Deep knowledge of SAP Maintenance Portfolio and support offerings.
• Strong communication and relationship-building skills.
• Ability to work independently and collaborate across domains.

Required Skills

• S/4 and SAP ERP implementation.
• Data center migration expertise.
• System landscape and technical architecture knowledge.
• Experience with cloud transformation/migration.
• Integration and extensibility skills.
• Cybersecurity knowledge.

Preferred Skills

• Data & Analytics, IT Infrastructure, Change Management.
• Business Process Mapping, Machine Learning.

This role is flexible and expected to adapt to varied tasks and projects.

Our Culture and Benefits

SAP fosters innovation, inclusion, and personal growth. We are committed to diversity, equity, and inclusion, and provide accommodations for applicants with disabilities. For more info, contact: [e-mail].

We are an equal opportunity employer, valuing all backgrounds and experiences.

Compensation Range

The annualized salary range is $132,500 - $302,600 USD, with actual offers based on experience and qualifications. SAP offers comprehensive benefits; see SAP Benefits for details.

Requisition ID: 423115 | Work Area: Customer Service and Support | Travel: up to 80% | Employment: Full-time | Location: Near Philadelphia