SAP NS2 CAS Delivery Manager

SAP SE; Newtown Square (Delaware County); Hybrid; USD 91,000 - 199,000; Full time

Job summary

SAP SE is seeking a CAS Delivery Manager to oversee the delivery of cloud application services. This role involves managing the operational aspects and ensuring customer satisfaction, with a focus on technical support for SAP environments. Qualified candidates will have significant experience in customer-facing roles and technical knowledge in SAP technologies.

Benefits

Collaborative team environment

Recognition for individual contributions

Health and well-being focus

Qualifications

• 5-8 years' experience in CAS management or similar fields.
• Deep understanding of programming and infrastructure concepts.
• Excellent technical knowledge in SAP HANA Cloud integration.

Responsibilities

• Lead CAS Delivery Teams and manage customer delivery packages.
• Coordinate operational tasks and address escalated customer issues.
• Create and maintain documentation to support customers.

Skills

Excellent management skills

Customer-facing experience

Excellent communication skills

Technical knowledge in SAP Netweaver and SAP HANA

Education

Bachelor's degree in Engineering, Management Information Systems, or Science

MS degree

Tools

SAP HANA

SAP Netweaver

Cloud environments

Linux

Job description

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.All internals must have manager’s approval to transfer.

SAP NS2 is seeking a CAS Delivery Manager for the CAS Delivery Team.

PURPOSE AND OBJECTIVES

Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments is the key challenge for SAP and its customers. A key service for customers during the operations phase at NS2 is the SAP Cloud Application Services (SAP CAS). The mission of NS2 CAS Delivery is to maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

CAS offerings provide company-specific post-implementation support, optimization, and improvement to manage day-to-day application, technical and database operations in a secure cloud environment.

The Delivery Manager brings expert technical and/or application knowledge to help manage the delivery of standard and custom CAS Packages for our NS2 Cloud customers. You will be responsible overseeing the operation and maintenance of technical SAP landscapes, as well as managing release upgrades.

GENERAL RESPONSIBILITIES

• The Delivery Manager is responsible for Leading CAS Delivery Teams comprised of contractors.
• Managing the delivery of standard and custom CAS Packages for secure customers NS2 Cloud Customers.
• Ability to own, lead and coordinate operational tasks.
• Deep dive on issues, with ability communicate complex recommendations to customer leadership.

REQUIRED EXPERIENCE

• Bachelor’s degree in engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.) + 5-8 years’ experience Or MS + 3 - 6 years’ experience.
• Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
• Excellent management skills with strong customer-facing experience.
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
• Ability to work independently and take ownership of assigned tasks.
• Ability to establish solid working relationships with clients.
• Presentation, communication, and conflict management skills.
• Excellent technical knowledge/experience within the area of SAP Netweaver and SAP HANA
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
• Good technical knowledge/experience in the following area: SAP HANA Cloud integration, technical FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC.
• Management and oversight of weekend support and 24x7 support activities as required.
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
• Drive improvement of Knowledge quality in the area of expertise, both internally & externally.

PREFERRED EXPERIENCE

• SAP Basis Administration and Troubleshooting experience.
• SAP HANA database management and troubleshooting experience.
• Linux operating system management and troubleshooting experience.
• 3 to 5 years of customer facing delivery experience.
• Experience working with software applications with deep experience in S/4HANA Cloud Environments.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 91900-199000USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits .

Requisition ID: 427764| Work Area:Customer Service and Support | Expected Travel: 0 - 20%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid

Nearest Major Market: Philadelphia
Job Segment: Cloud, Compliance, SAP, Computer Science, Database, Technology, Legal