SAP Functional Manager OTC (Order-to-Cash)

Cintas Corporation; Mason (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Cintas Corporation is seeking an experienced SAP Functional Manager for OTC/Order-to-Cash to lead strategy, delivery, and continuous improvement of the SAP OTC platform within the Enterprise Applications team. You will oversee a skilled group of analysts and vendors, partnering with Sales, Finance, Supply Chain and business leaders to align technology solutions with SAP best practices and business goals.

Responsibilities include managing the full application lifecycle, portfolio execution,

Qualifications

• Bachelor's Degree in information technology, computer science, business or related field.
• Minimum 10 years of IT experience.
• Minimum 5 years in SAP OTC implementation/configuration.
• Minimum 5 years leading design/configuration of core OTC areas.
• Minimum 3 years SAP S/4HANA/ECC 6.0 expertise.
• Experience with interoperability of SAP FICO, MM, EWM, CRM, or similar.
• Strong communication with senior leadership and cross-functional teams.
• Experience coaching/mentoring teams.

Responsibilities

• Lead strategy, delivery, and continuous improvement of the SAP OTC platform.
• Oversee a team of SAP functional analysts, consultants and vendors.
• Partner with Sales, Finance, Supply Chain and business leaders to align SAP solutions with business goals.
• Manage full application lifecycle: planning, design, project delivery, support and enhancements.
• Ensure platform stability, portfolio execution, and vendor management.
• Drive business value in order management, pricing, billing and revenue processes.
• Support organizational objectives and platform modernization initiatives.

Skills

Leadership & team management

Stakeholder communication

Business process improvement

Order-to-Cash knowledge

Project management

Cross-functional collaboration

Vendor management

Coaching/mentoring

Education

Bachelor’s Degree

Tools

SAP OTC

SAP S/4HANA

EDI/IDoc integrations

WRICEF (Workflows, Reports, Interfaces, Conversions, Enhancements, Forms)

SAP FICO

SAP MM

SAP EWM

SAP CRM

SAP Vistex

SAP Signavio

Job description

Title: SAP Functional Manager OTC (Order-to-Cash)

Location: Mason, OH, US, 45040

Requisition Number: 237151

Job Description

Cintas is seeking an SAP Functional Manager (OTC-Order-to-Cash) to join its Enterprise Applications team within Information Technology. This role is responsible for leading the strategy, delivery, support, and continuous improvement of the SAP OTC platform and related business applications. The Manager will oversee a team of SAP functional analysts, consultants, and vendors while partnering closely with Sales, Customer Service, Finance, Supply Chain, and business leaders to ensure technology solutions align with business objectives and SAP best practices. This position provides leadership across the full application lifecycle, including strategic planning, solution design, project delivery, production support, system enhancements, acquisitions, and future platform modernization initiatives. The Manager is accountable for platform stability, portfolio execution, team development, vendor management, and driving business value through scalable SAP solutions that optimize order management, pricing, billing, customer service, and revenue-related business processes while supporting Cintas' long-term objectives.

Skills/Qualifications

Required:

• Bachelor’s Degree (or foreign educational equivalent) in information technology, computer science, business or related field required.
• Minimum 10 years of experience in Information Technology.
• Minimum 5 years of experience in implementation, configuration and support in SAP OTC including gathering requirements, customizing, and configuring.
• Minimum 5 years of experience in leading the design and configuration of core OTC areas including Master Data, Pricing & Conditions, Sales Order Management, Contracts, Scheduling Agreements, Delivery management, Availability Check (ATP), Billing, Invoicing, Credit Memo, Debit Memo, Inter-Company processes.
• Minimum 3 years of deep expertise in SAP S/4HANA or ECC 6.0, including configuration of master data, EDI/IDoc integrations, and WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, and Forms).
• Experience supporting any of the following areas: rebate management, incentive administration, commission management, or SAP Vistex solutions.
• Integration experience with SAP FICO, SAP MM, SAP EWM, SAP CRM, eCommerce, or similar customer engagement platforms.
• Demonstrated experience communicating complex business and technical solutions to stakeholders at all levels, including senior leadership, business executives, and cross-functional teams.
• Experience leading process improvement initiatives focused on order management, customer service, billing, pricing, fulfillment, and operational excellence through SAP solutions.
• Experience supporting daily team activities, coaching/mentoring, career development planning, performance management, recruiting and hiring.

Preferred:

• One full life cycle implementation of SAP Order to Cash module, including design, configuration, testing, cutover, and hyper care, preferred.
• Experience with SAP SPM (Sales Performance Management) solution, preferred.
• Current SAP certification in Sales and Distribution, or SAP S/4HANA Sales, preferred.
• Participation in at least one greenfield/brownfield implementation of ECC to S/4HANA, preferred.
• Experience with SAP Apparel and Footwear Solution (AFS) or S/4 Fashion, preferred.
• Experience with SAP Signavio, preferred.

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Information Technology
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Cincinnati
Job Segment: SAP, Supply Chain Manager, Computer Science, Business Process, ERP, Technology, Operations, Management