SAP Customer Data Platform Expert

ITC Infotech; United States; Remote; USD 101,000 - 135,000; Full time

Job summary

An established industry player is seeking a skilled SAP Customer Checkout Expert to enhance retail operations through effective implementation and integration of SAP solutions. In this pivotal role, you will manage point-of-sale systems, ensuring secure transactions and optimizing customer experiences. Collaborating with IT and business teams, your expertise will drive performance improvements and compliance with industry standards. If you are passionate about transforming retail technology and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 4+ years of experience with SAP Customer Checkout and POS systems.
• Hands-on experience with SAP S/4HANA and retail technology solutions.

Responsibilities

• Lead implementation and configuration of SAP Customer Checkout.
• Integrate SAP Customer Checkout with other SAP systems for seamless operations.

Skills

SAP Customer Checkout

SAP S/4HANA

Payment Gateway Integration

Problem-Solving

Communication

SQL

Education

Bachelor’s degree in Computer Science

Tools

SAP Commerce Cloud

SAP Retail

Job description

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This range is provided by ITC Infotech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$101,000.00/yr - $135,000.00/yr

Job Title: SAP Customer Checkout Expert

Location Remote

Job Description:

We are seeking an experienced SAP Customer Checkout Expert to join our team. In this role, you will be responsible for implementing, configuring, and optimizing SAP Customer Checkout, a solution designed to manage and streamline point-of-sale (POS) operations. You will work closely with business and IT teams to ensure smooth integration with other SAP solutions (such as SAP S/4HANA and SAP Commerce Cloud), enhance customer experiences, and ensure efficient and secure transactions at physical store locations.

Responsibilities:

SAP Customer Checkout Implementation & Configuration:

• Lead or support the implementation and configuration of SAP Customer Checkout, ensuring that the solution meets the business requirements for both front-end and back-end operations.
• Customize POS functions such as transaction processing, payment handling, product management, and inventory synchronization to ensure smooth business operations.
• Work with business stakeholders to gather requirements and configure SAP Customer Checkout to optimize store operations.

System Integration & Data Flow:

• Integrate SAP Customer Checkout with other SAP systems, such as SAP S/4HANA, SAP Commerce Cloud, SAP Retail, and third-party applications for seamless data synchronization across sales, inventory, and financial systems.
• Ensure smooth integration between the POS system and backend systems to track inventory levels, sales performance, customer data, and financial transactions.
• Collaborate with IT teams to manage integration efforts and ensure data accuracy, consistency, and availability.

Payment Gateway & Transaction Management:

• Configure and manage payment gateways for secure and efficient transaction processing, ensuring support for various payment methods (e.g., credit/debit cards, mobile payments, gift cards).
• Troubleshoot any issues related to payment transactions and work with payment service providers to resolve problems promptly.
• Implement fraud prevention and security protocols to ensure the integrity and security of payment processing.

Performance Optimization & Troubleshooting:

• Continuously monitor SAP Customer Checkout to ensure optimal system performance and troubleshooting technical issues related to the POS environment.
• Identify areas for system improvements to enhance the performance, usability, and security of the POS system.
• Support the testing and quality assurance process for system updates, new functionalities, and integrations.

User Training & Support:

• Provide training to store personnel, cashiers, and store managers on how to effectively use SAP Customer Checkout, focusing on the efficient handling of transactions, customer data, and troubleshooting common issues.
• Develop user manuals, FAQs, and training materials to support users and ensure the system is being used to its full potential.
• Offer ongoing support and assistance to store teams regarding system functionality, troubleshooting, and performance optimization.

Reporting & Analytics:

• Configure reporting and analytics features within SAP Customer Checkout to allow store managers and executives to track real-time sales data, inventory levels, and performance metrics.
• Support the generation of reports and dashboards for key performance indicators (KPIs) such as sales trends, transaction volume, customer behavior, and inventory management.
• Ensure that reporting tools align with business goals and provide actionable insights for continuous improvement.

Security & Compliance:

• Ensure compliance with security regulations and industry standards (e.g., PCI DSS) in relation to POS systems and customer data.
• Implement security measures to protect sensitive customer data during payment processing and ensure overall data integrity.
• Work with internal security teams to ensure the platform is secure and adhere to regulatory requirements.

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• Minimum of 4 years of experience working with SAP Customer Checkout, POS systems, or other retail technology solutions.
• Hands-on experience with SAP S/4HANA, SAP Commerce Cloud, or other SAP solutions is a plus.
• Experience working with retail systems and a solid understanding of retail operations, customer engagement, and transaction management.
• Familiarity with payment gateway integrations and secure transaction processing.
• Technical Skills:
• Expertise in SAP Customer Checkout configuration, including POS transaction processing, product management, and payment processing.
• Proficiency in SAP integration methods, including middleware tools and APIs for connecting SAP Customer Checkout with backend systems like SAP S/4HANA and SAP Retail.
• Experience with payment systems and ensuring security compliance (e.g., PCI DSS).
• Basic understanding of SQL for reporting and data management.
• Soft Skills:
• Strong problem-solving and troubleshooting skills, especially in retail environments.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical teams and business stakeholders.
• Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced retail environment.
• Detail-oriented, with a focus on accuracy and security in transaction processing.

Preferred Qualifications:

• SAP Certification in SAP Customer Checkout or related retail solutions.
• Experience with SAP Fiori and mobile POS solutions.
• Familiarity with SAP Retail and integration with other SAP solutions.
• Knowledge of industry best practices and trends in retail technology.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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