SAP Concur - Client Success Manager

SAP; Heathrow (FL); On-site; USD 78,000 - 180,700; Full time

Job summary

SAP Concur is seeking a Client Success Manager to maximize customer value by delivering solution-area expertise and driving rapid adoption of SAP Concur solutions. You will build deep executive relationships, identify expansion opportunities, and support renewals across a diverse enterprise client base.

You will apply strong program management, communication, and problem-solving skills to lead customers toward successful outcomes, manage risk, and ensure ongoing satisfaction with SAP Concur

Qualifications

• Bachelor's degree or equivalent required.
• Experience in business software and SAAS environments.
• Strong relationship-building and executive communication skills.
• Ability to handle difficult customer situations and manage renewals/upsells.

Responsibilities

• Build deep relationships with stakeholders and earn trusted advisor status.
• Identify opportunities to expand SAP Concur solutions.
• Mitigate churn and manage renewals of SAP Concur solutions/services.
• Identify sales leads and support expansion and upsell efforts.
• Lead territory planning and drive customer value throughout lifecycle.

Skills

Executive presence

Relationship building

Cloud software

SAAS

Renewals & upsells

Project management

Communication

Education

Bachelor's degree or equivalent

Tools

CRM software

SAP Concur knowledge

Job description

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Title: SAP Concur – Client Success Manager

What you'll do:

As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

• Build deep relationships with various stakeholders and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
• Mitigate churn and manage renewals of SAP Concur solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
• Solely build a territory plan to proactively engage customers throughout their lifecycle journey
• Contribute to process development and organizational growth projects
• Drive renewals, expansions, and up-sells of our solutions

What you bring:

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
• Experience with cloud software solutions and delivery models
• Ability to apply risk‑mitigation strategies to customer situations
• Knowledge of SAP Concur solutions and the business processes they enable
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS
• Strong program/project management and organization skills
• Relationship‑driven mindset with excellent verbal and non‑verbal communication skills
• Experience driving renewals, expansions, and up‑sells of our solutions

Meet your team:

SAP Concur is the world’s leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

We live by our values and are committed to demonstrating them daily:

Our Values

Integrity

Make a Difference

Passion

Adaptable

Collaboration

Trust

Empathy

Inclusion

Skills you’ll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Concur Products & Services

Role Specific Skills

Customer Value

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building

Technology Solution Adoption

Overcoming Objections

Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail] SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 78,000 - 180,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.