SAP CIS Transformation Lead—Utilities & Meter-to-Cash

Accenture; Raleigh (NC); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is seeking a Senior Utilities Consultant to lead strategic engagements in energy retail and customer service, driving digital transformation and operational efficiencies. You will partner with senior executives, shaping transformation programs and delivering ambitious outcomes across Meter to Cash and customer platforms.

The role emphasizes advisory leadership, cross-functional delivery, and business development within Accenture’s Utilities practice, with travel expectations and

Qualifications

• Minimum 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent work experience (12 years); if Associate’s Degree, 6 years required.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work.

Skills

SAP

Meter to Cash

Customer Transformation

Advisory/Consulting

Education

Bachelor's degree or equivalent

Tools

CIS implementations

Job description

Accenture is seeking a Senior Utilities Consultant to lead strategic engagements in energy retail and customer service, driving digital transformation and operational efficiencies. You will partner with senior executives, shaping transformation programs and delivering ambitious outcomes across Meter to Cash and customer platforms.

The role emphasizes advisory leadership, cross-functional delivery, and business development within Accenture’s Utilities practice, with travel expectations and