SAP Business Systems & Processes Manager - North America

Bizerba; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A global technology firm is seeking an SAP Business Systems & Processes Manager for remote work focused on optimizing business operations in North America. This role is pivotal in supporting and improving SAP ERP systems, driving process improvements, and managing data governance across teams in the United States, Canada, and Mexico. Successful candidates will have expertise in ERP systems, a strong analytical background, and excellent communication skills. Join us in enhancing operational performance and data-driven decision-making.

Qualifications

• Bachelor's degree or equivalent in Business Administration or related field.
• Experience in ERP systems, business support, or data analytics.
• Strong analytical and problem-solving skills required.
• Microsoft Dynamics 365
• Power BI
• Advanced Microsoft Excel
• Office 365 (PowerPoint, SharePoint, Outlook)
• Database structures & data querying
• Strong analytical and problem-solving skills
• Attention to detail and data accuracy
• Effective communication and stakeholder collaboration
• Ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with focus on continuous improvement

Responsibilities

• Provide first-level support for SAP ERP systems.
• Diagnose and resolve system issues promptly.
• Assist in ERP initiatives and system improvement.
• Lead and drive local and global ERP initiatives and system improvement projects.
• Perform gap analysis and requirements gathering for process improvements.
• Define, document, and implement standardized business processes across departments.
• Identify local deviations and align with global process standards.
• Promote a process-driven, continuous improvement culture across workflows.
• Develop cross-functional reporting and dashboards using Power BI and Excel.
• Track KPIs aligned with global reporting standards; produce ad-hoc analyses for leadership.
• Maintain master data integrity across SAP and related systems.
• Manage master data: customers, materials, equipment, suppliers, pricing, channels.
• Support data cleansing, validation, and standardization initiatives.
• Ensure compliance with master data governance policies and legal requirements.
• Collaborate with sales, service, and other teams to ensure system efficiency and data accuracy.
• Provide recommendations on system functionality and data quality.

Skills

ERP systems support

Business process improvement

SAP ECC 6.0

Microsoft Dynamics 365

Power BI

Advanced Microsoft Excel

Analytical skills

Problem-solving skills

Effective communication

Attention to detail

Education

Bachelor’s degree in Business Administration, Information Systems, Data Analytics or related field

Tools

SAP ECC 6.0

Microsoft Dynamics 365

Power BI

Microsoft Office 365

Office 365

Database structures & querying

Analytical thinking

Attention to detail

Communication

Stakeholder collaboration

Prioritization

Process improvement

Job description

Get started now with Bizerba!

Location: Remote

SAP Business Systems & Processes Manager - North America

Reference code: 20649

The SAP Business Systems & Process Manager – North America is responsible for supporting, optimizing and improving core business systems, operational processes, and reporting capabilities across Bizerba North America.

This role combines ERP system support, business process improvement, master data governance, and analytics to ensure efficient, standardized, and data-driven operations. The position works closely with cross‑functional teams across Sales, Service, Operations and global headquarters to improve system functionality, reporting insights and operational performance. This role will function as the central coordination point for global projects across the United States, Canada, and Mexico, managing cross-regional collaboration and ensuring that project communication, planning, and coordination are effectively handled through this position. This role acts as a liaison between local and global teams to support communication, issue escalation, and resolution.

Your tasks

• Serve as first-level support for SAP ERP (ECC 6.0) within the SD, CS and MM modules supporting Sales, Customer Service, and Service Operations
• Diagnose and resolve system issues, providing timely troubleshooting and operational support
• Support system integration between SAP and related platforms such as SIS and Microsoft Dynamics 365
• Assist and drive local and global ERP initiatives and system improvement projects
• Perform gap analysis and requirements gathering to identify opportunities for process improvements
• Define, document, and implement standardized business processes across departments
• Identify local process deviations and support alignment with global business process standards
• Promote a process‑driven and continuous improvement culture across operational workflows and teams
• Develop and maintain cross‑functional reporting and dashboards using Power BI, Excel, and other data tools
• Track and report key performance indicators (KPIs) aligned with global reporting standards
• Produce ad‑hoc reports and analyses to support leadership and operational decision‑making and communicate insights effectively to business stakeholders
• Maintain master data integrity and compliance across SAP and related systems
• Manage key master data including: customer data and customer hierarchies, material and product master data, equipment and supplier master data, pricing structures and channel allocations
• Support data cleansing, validation, and standardization initiatives
• Ensure compliance with global master data governance policies and legal requirements
• Collaborate with sales, service, and other teams to ensure system efficiency and data accuracy
• Provide recommendations and expertise related to system functionality, data quality, and operational processes

Your profile

• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or a related field, or equivalent foreign degree.
• Experience in ERP systems, business systems support, or data analytics roles (internships and relevant coursework considered).
• SAP ECC 6.0 (SD, CS and MM modules preferred)
• Microsoft Dynamics 365
• Power BI
• Advanced Microsoft Excel
• Microsoft Office 365 (PowerPoint, SharePoint, Outlook)
• Advanced knowledge of database structures and data querying
• Strong analytical and problem‑solving skills
• Attention to detail and data accuracy
• Effective communication and stakeholder collaboration
• Ability to manage multiple priorities in a fast‑paced environment
• Process‑oriented mindset with focus on continuous improvement