SAP Business Process Mgr - Sales, Customer Service, Pricing and Distribution
Parker Hannifin
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Benefits offered by this job
Job summary
Parker is seeking a strategic SAP S/4HANA Commercial Process Leader for the Motion and Flow Group in the US. You will own functional SAP processes for Sales, Customer Service, Pricing, and Distribution, directing deployment, governance, fit-to-standard adoption, and sustainment.
Collaborate with Corporate SAP, IT, and division leaders to ensure seamless design and go-live readiness. The role demands experience in sales operations, pricing, and order fulfillment, plus the ability to navigate a
Qualifications
- Bachelor’s degree in Business, Supply Chain, Operations, Finance, Information Systems, Sales Operations, Logistics, or a related field.
- Eight or more years of experience in sales operations, customer service, pricing, distribution, order management, supply chain, ERP-enabled processes, or related commercial operations.
- Strong knowledge of sales order management, customer service, pricing, distribution, fulfillment, and their impact on revenue, margin, delivery performance, and financial reporting.
- Direct SAP implementation experience required; SAP S/4HANA and SAP Sales and Distribution experience strongly preferred.
- Demonstrated experience leading cross-functional process standardization, fit-to-standard adoption, deployment readiness, and change-management initiatives.
- Strong communication, facilitation, analytical, problem-solving, and stakeholder-influence skills in a complex, matrixed environment.
Responsibilities
- Lead the deployment and adoption of SAP S/4HANA sales, customer service, pricing, distribution, and order fulfillment processes.
- Lead and standardize SAP-enabled sales order management, customer service, pricing, distribution, and fulfillment processes.
- Drive consistent execution of order entry, changes, returns, credits, debits, pricing, customer agreements, deliveries, shipping, billing, and customer issue resolution.
- Partner with sales, customer service, supply chain, operations, finance, distribution, and logistics teams to improve order accuracy, pricing governance, delivery performance, transaction quality, and customer experience.
- Ensure effective integration across inventory, production, warehouse operations, transportation, invoicing, and customer communication.
- Identify opportunities to reduce manual work, strengthen process discipline, and improve operational efficiency.
Skills
Education
Tools
Job description
Parker’s newly combined Motion and Flow Group provides integrated technologies that enable customers to control, connect, and move power and fluids reliably in demanding applications. Its capabilities span electromechanical motion, hydraulics, pneumatics, filtration, fittings, hoses, tubing, quick couplings, and related engineered systems.
Parker’s newly combined Motion and Flow Group provides integrated technologies that enable customers to control, connect, and move power and fluids reliably in demanding applications. Its capabilities span electromechanical motion, hydraulics, pneumatics, filtration, fittings, hoses, tubing, quick couplings, and related engineered systems.
Serving a broad range of industrial, mobile, transportation, energy, and life sciences markets, the group partners with customers to solve complex application challenges through high-performance components, subsystems, and engineered solutions. Its broad technical capabilities support complete, efficient, and sustainable solutions that improve productivity, reliability, safety, and total cost of ownership.
The Motion and Flow Group operates with a strong focus on customer relationships, operational excellence, innovation, and talent development, advancing Parker’s purpose of enabling engineering breakthroughs that lead to a better tomorrow.
We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included and empowered.
We are seeking a strategic, hands-on SAP S/4HANA commercial process leader to serve as the functional owner for Sales, Customer Service, Pricing, and Distribution. Reporting to the Group Vice President of Business Development, this role will lead process strategy, deployment governance, fit-to-standard adoption, and long-term sustainment of standardized SAP-enabled commercial processes.
The ideal candidate brings strong experience in sales operations, customer service, pricing, distribution, and order fulfillment, along with the ability to translate business needs into scalable SAP solutions. They will partner closely with Corporate SAP, IT, division leadership, and cross-functional stakeholders to align solution design, testing, deployment readiness, adoption, and post-go-live support.
Success in this role requires the ability to lead in a complex, matrixed environment; balance enterprise standards with operational requirements; influence stakeholders; resolve cross-functional issues; manage deployment risk; and ensure consistent execution and business continuity throughout implementation and stabilization.
- Lead the deployment and adoption of SAP S/4HANA sales, customer service, pricing, distribution, and order fulfillment processes.
- Support process assessments, fit-to-standard adoption, data preparation, testing, training, cutover, go-live, hypercare, and stabilization activities.
- Identify process gaps, risks, exceptions, data requirements, and organizational impacts; elevate key decisions as needed.
- Partner with Corporate SAP Business Process Leaders, IT, and business stakeholders to align solution design, deployment readiness, and sustainment.
- Lead and standardize SAP-enabled sales order management, customer service, pricing, distribution, and fulfillment processes.
- Drive consistent execution of order entry, changes, returns, credits, debits, pricing, customer agreements, deliveries, shipping, billing, and customer issue resolution.
- Partner with sales, customer service, supply chain, operations, finance, distribution, and logistics teams to improve order accuracy, pricing governance, delivery performance, transaction quality, and customer experience.
- Ensure effective integration across inventory, production, warehouse operations, transportation, invoicing, and customer communication.
- Identify opportunities to reduce manual work, strengthen process discipline, and improve operational efficiency.
- Serve as the functional business process leader for assigned SAP sales and fulfillment processes and support governance forums and cross-functional deployment reviews.
- Ensure alignment with Parker SAP strategy, enterprise standards, commercial controls, and business objectives.
- Communicate readiness status, risks, decision needs, and recommendations to leadership.
- Lead stakeholder engagement, training, and change-management activities for process owners, implementation teams, super users, and end users.
- Monitor adoption, compliance, transaction quality, customer service impacts, and business performance after deployment; prioritize enhancements and continuous-improvement opportunities with Corporate SAP and IT.
- Bachelor’s degree in Business, Supply Chain, Operations, Finance, Information Systems, Sales Operations, Logistics, or a related field.
- Eight or more years of experience in sales operations, customer service, pricing, distribution, order management, supply chain, ERP-enabled processes, or related commercial operations.
- Strong knowledge of sales order management, customer service, pricing, distribution, fulfillment, and their impact on revenue, margin, delivery performance, and financial reporting.
- Direct SAP implementation experience required; SAP S/4HANA and SAP Sales and Distribution experience strongly preferred.
- Demonstrated experience leading cross-functional process standardization, fit-to-standard adoption, deployment readiness, and change-management initiatives.
- Strong communication, facilitation, analytical, problem-solving, and stakeholder-influence skills in a complex, matrixed environment.
- Ability to travel 25%–50%, with increased travel during deployment, cutover, go-live, and hypercare periods.
At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow.
We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe included and empowered.
We all belong, we all matter, and we all make a difference.
Would you like to join us?
- Pay Range: $107,000 to $160,000 annually
- Participation in Annual Incentive Program
- Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
- 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
- Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
- Career development and tuition reimbursement.
- Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
- Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
- Paid Time Off and Company-Paid Holidays.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
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