SAP BASIS Lead

Turtle Trax S.A.; United States; Remote; MXN 895,095 - 1,253,133; Full time

Job summary

A technology consulting firm in Mexico is seeking experienced consultants for end-to-end management of private cloud landscapes. The ideal candidates must have at least 5-7 years of SAP Basis administration, a valid SAP Certification in Basis Technology, and strong communication skills. Responsibilities include troubleshooting, monitoring performance, and handling technical changes while fulfilling stringent service level agreements. Proficiency in tools like SAP Focused RUN and ServiceNow is essential for this role.

Qualifications

• Minimum of 5–7 years of hands-on SAP Basis administration experience.
• Must have valid SAP Certification in Basis Technology.
• Prepared to meet stringent SLAs for technical incidents.
• Ability to communicate technical risks to leadership.

Responsibilities

• Manage technical administration of complex private cloud landscapes.
• Handle troubleshooting and root cause analysis for technical issues.
• Perform administrative tasks like log data cleaning and security maintenance.
• Maintain transport landscapes and execute technical changes.

Skills

SAP Basis administration

Technical mentorship

Proficiency in SAP Focused RUN

Strong communication skills

Cloud ALM

ServiceNow (SNOW)

Education

SAP Certification in Basis Technology

Job description

Overview

The selected consultants will be responsible for the end-to-end technical management of complex private cloud landscapes. Key tasks include:

• Continuous Administration: Handling troubleshooting, deep-dive investigations, and Root Cause Analysis (RCA) for complex technical issues.
• Proactive Monitoring: Managing health, job, integration, performance, and data growth monitoring based on SAP best practices.
• Technical Housekeeping: Performing administrative tasks such as log data cleaning, security patch level maintenance (applying SAP Security Notes), and data growth management (partitioning/archiving).
• Change & Release Management: Maintenance of transport landscapes and execution of standard and non-preapproved technical changes.

Critical Requirements & Performance Standards

Candidates must strictly meet the following criteria to be considered:

• Seniority: A minimum of 5–7 years of expert hands-on SAP Basis administration and support experience.
• Mandatory Certification: A valid SAP Certification in Basis Technology is non-negotiable.
• SLA Commitment: Resources must be prepared to meet stringent SLAs, including a 20-minute reaction time and 4-hour resolution time for Priority 1 (Very High) incidents.
• Technical Tools: Proficiency in SAP Focused RUN, Cloud ALM, and ServiceNow (SNOW) is required.
• Soft Skills: Must act as technical mentors, possessing strong communication skills and the ability to highlight technical risks promptly to SAP leadership.

Expected Deliverables

• Contribution to Monthly Service Performance Reports.
• Weekly highlights of open items and active issue tracking.
• Maintenance of Known Error Databases (KEDBs) and monitoring documentation.

Remote

advanced English