SAP Application Support Lead

HCLTech; Raritan (NJ); Hybrid; USD 131,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

HCLTech is seeking an SAP Application Support Lead in Raritan, NJ (Hybrid) to guide an IT Application team supporting S/4 HANA for MAKE functions including Plant Maintenance, Quality Management, and Production Planning. You will drive incident triage, RCAs, and knowledge transfer while coordinating with business and technical stakeholders.

The role demands 8–12 years of SAP experience with multi-module exposure and strong leadership, communication, and collaboration skills to deliver SLA-driven

Qualifications

• 8-12 years of SAP experience with 3+ full-cycle implementations in PP, QM and PM.
• Deep understanding of production order lifecycle and related master data.
• Experience with integration across MM/QM/FI-CO/EWM/MES and API interfaces.

Responsibilities

• Lead the IT Application team providing S/4 HANA functional support for business teams on production issues within MAKE (PM, QM, PP/PE).
• Coordinate with business, product, development, integration, and Basis teams to resolve issues.
• Monitor errors, triage issues, and ensure timely resolutions within SLAs.
• Review solutions and ensure knowledge transfer with runbooks and docs.
• Mentor junior consultants and drive root-cause analysis for recurring issues.

Skills

SAP experience

Leadership

Communication

Tools

SAP S/4HANA

Job description

HCLTech is looking for a highly talented and self-motivated SAP Application Support Lead in advancing the technological world through innovation and creativity.

Job Title: SAP Application Support Lead

Job ID: 147388

Position Type: Full Time

Location: Raritan, NJ (Hybrid)

Role/Responsibilities:

• Lead the IT Application team providing S/4 HANA functional support for Business teams on production issues within the MAKE business function (Plant Maintenance, Quality Management, and Production Planning and Execution). Work closely with business stakeholders and operations.
• Provide functional expertise in troubleshooting Support Incidents and Service Requests; ensure resolutions meet defined SLAs. Coordinate and collaborate with business, product, development, integration, and Basis teams to resolve issues.
• Monitor application and integration errors; maintain strong understanding of SAP S/4HANA messaging and AIF monitoring frameworks to proactively detect, triage, and route issues.
• Review built solutions and incoming enhancements before production deployment; ensure support teams receive continuous knowledge transfer and up-to-date runbooks.
• Mentor and coach junior consultants; organize formal knowledge-transfer sessions and maintain the knowledge base / runbooks.
• Drive root-cause analysis (RCA) and permanent fixes for recurring issues; track and report on problem-management actions and improvements.
• Maintain close oversight of change/transport processes and ensure appropriate rollback/mitigation plans for production risks.
• Participate in workshops, prepare and review functional specifications, and guide technical teams on functional design and conversion of requirements into solutions.
• Lead or support system testing, user acceptance testing (UAT), cutover, go‑live and hypercare activities.

Qualifications & Experience:

• 8-12 years of SAP experience with 3+ full‑cycle implementations in PP, QM and PM and proven hands‑on support experience. Strong experience in any two of the above three functional areas is required.
• Deep understanding of production order lifecycle: order types, number ranges, release/confirmation profiles, settlement rules, master data (material master (MRP/Work Scheduling), BOMs, routings, production versions), MRP types, lot sizing, planning strategies, MRP Live.
• Experience of Integration with MM/QM/FI‑CO/EWM/MES: procurement, inspection lots/usage decisions, settlement postings and common interfaces.
• Troubleshoot production issues, analyze MD04/MRP logs, and drive corrective actions.
• Experience with application support activities: incident triage, root-cause analysis, problem management, and SLA-driven delivery.
• Practical understanding of integration points with MM, SD and FICO and experience working with API Interfaces with other eco systems (internal and external applications).
• Client-facing experience with strong communication and leadership skills; ability to coordinate across business and technical stakeholders.

Pay and Benefits:

Pay Range Minimum: $131,000 per year

Pay Range Maximum: $202,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.