SAP AMS Service Delivery Manager - Associate Director - 62743901

Cognizant; Platteville (WI); On-site; USD 156,000 - 212,000; Full time

Job summary

Join a forward-thinking company as an SAP AMS Service Delivery Manager, where you will lead a large team to enhance client experiences and drive digital transformation. This role involves managing production systems, overseeing incident and enhancement management, and fostering continuous service improvement. You will play a crucial role in enabling automation and ensuring contractual obligations are met, all while collaborating closely with clients and internal teams. If you are passionate about leveraging SAP solutions to create business value and are ready to take on a leadership role, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision/Life Insurance

Paid Time Off

401(k) plan

Paid Parental Leave

Long-term/Short-term Disability

Qualifications

• 15+ years of experience in SAP Delivery and Project Management.
• 5+ years of managerial experience in SAP.

Responsibilities

• Lead a large team supporting SAP and non-SAP applications.
• Conduct monthly status reviews and manage incidents effectively.

Skills

SAP Delivery Management

Project Management

Incident Management

Problem Management

Automation of IT Processes

Tools

SAP

Job description

About Cognizant’s SAP Practice

Cognizant’s SAP practice is part of our Enterprise Platform Services (EPS) unit. In Cognizant’s SAP practice, we help enterprises improve business value in the digital economy. As part of this practice, you will drive digital acceleration, to prepare our clients for the approaching autonomous business by unlocking the value of digital with industry-specific outcomes. Our extended service portfolio and business solutions help our clients gain driven leadership, discover new revenue streams and achieve business agility—all with the operational mandates of cost and efficiency.

Cognizant Technology Solutions is currently seeking a highly skilled SAP AMS Service Delivery Manager who will be catering to the North America customers and involves supporting proactive and reactive business opportunities such as managed services and transformation. The individual will be closely working with our onsite sales / delivery teams, and participate in solution discussions, and workshops.

Role: SAP AMS Service Delivery Manager

Job Level: Associate Director

Location: Kohler, WI.

Duration: Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Job Summary

We are seeking a highly qualified SAP Program Manager.

Responsibilities

• Run a large team (about 100) that supports production systems for SAP and non-SAP Applications.
• Handle Incident Management, Enhancement Management, and Problem Management experiences.
• Lead day-to-day client connects.
• Conduct monthly status review meetings with customers.
• Build Continuous Service Improvement ideas with the team, and track them to closure.
• Enable automation for IT and business processes.
• Supervise contractual obligations along with the SMO team.
• End-to-end responsibility for better customer experience with application support team.
• Track onboarding/offboarding processes.

Qualifications

• 15+ years of experience in SAP Delivery and Project Management and 5+ years as a Manager.
• Prior experience and background with an SAP area, such as SAP Logistics, FICO, MM, SD, or ABAP.

Preferred Qualifications

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

The annual salary for this position is between $156,500 – $212,000 depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.