SAP Account Manager

Blackline Systems Inc; United States; Sur place; USD 119 000 - 140 000; Plein temps

Avantages offerts par ce poste

Incentive programs

Health and wellness plans

Résumé du poste

BlackLine is seeking an Account Manager, SAP in the United States to advocate for clients and drive revenue across the lifecycle. You will manage executive relationships from VP to CFO level, coordinating with Sales, Implementations, Training, and Support to meet client expectations and renewals.

You will target annual rev growth, expand contracts, and coordinate strategies with Legal and Sales Admin for documentation. Travel up to 40% is expected.

Qualifications

• 5+ years’ account management or sales experience.
• Bachelor’s degree or MBA preferred in business/finance/IT.
• Strong relationship-building and consultative selling skills.
• Experience selling to CFOs and finance departments.
• Excellent communication and analytical abilities.
• Willingness to travel up to 40%.

Responsabilités

• Manage client relationship throughout lifecycle of account as a dedicated resource.
• Ensure client satisfaction and client retention.
• Schedule and complete weekly activities, contacting clients regularly.
• Maintain account data in CRM and stay current on activity.
• Monitor client business changes (mergers, acquisitions, etc.).
• Help establish sales strategies to expand business and update opportunities.
• Achieve monthly sales targets and recurring revenue quotas.
• Collaborate with Customer Success and other teams to ensure timely delivery.
• Create and maintain Client Roadmap with goals and usage.
• Sell additional users, upgrades, migrations, and renewals; prepare docs.
• Encourage client adoption of BlackLine products and services.
• Coordinate with management to resolve billing and issues.
• Provide Marketing with qualified testimonial leads.
• Follow up on community moderation actions.
• Attend Client Roundtables and User Conference.

Connaissances

Account management

Sales

Relationship-building

Consultative selling

CFO/Finance knowledge

Communication

Formation

Bachelor’s/MBA in Business or Finance

Description du poste

Make Your Mark:

The Account Manager, SAP serves as the client advocate, providing customers with a consistent level of professional support in an effort to develop and maintain relationships throughout the lifecycle of the account. This role sells BlackLine’s products to Controllers & CFOs of corporations in the US with annual revenue of $750 million to $10 billion. The Account Manager, SAP is assigned an account list to manage, develop, and market BlackLine’s solutions to secure new business in our SaaS business model. Working in collaboration with sales leadership and the sales operations team, the Account Manager, SAP engages with VP, Sr. VP and C‑level contacts within prospective customers, developing relationships and closing business at or above expected and assigned levels per period.

Responsibilities

• Manage client relationship throughout lifecycle of account as a dedicated customer resource.
• Ensure client satisfaction and client retention.
• Schedule and complete weekly activities which include working assigned leads from existing accounts and proactively contacting clients on a regular rotational basis by email and phone no less than once a quarter and before renewal.
• On an ongoing basis, maintain account, contact, activity and reference information in internal customer relationship management system. Stay current on assigned account activity.
• Keep abreast of assigned clients’ business situation and follow-up accordingly (i.e., mergers, acquisitions, divestitures, parent and sister companies, etc.).
• Assist in establishing effective sales strategies and tactics that result in expanding current business and update sales opportunities regularly to optimize sales results.
• Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis.
• Work closely with customer success managers and other departments (i.e., Implementations, Training, Support, Sales) in coordinating communication and action items, including transition from Sales, to ensure clients’ expectations are met in a timely manner.
• Work as a team with customer success manager to create and maintain Client Roadmap, outlining client goals, usage and application performance needs. Perform account reviews to elicit open communication with respect to the value of products and services BlackLine is providing. Evaluate ROI for client, so full value of software solution is realized and momentum is preserved.
• Sell additional users, upgrades, migrations, module implementations and renewals. Work with Legal and Sales Administration teams to prepare necessary documentation.
• Encourage client awareness and use of BlackLine products, programs and services including, but not limited to, BlackLine U and webinars optimization and diagnostic reviews, implementation services, software upgrades, additional modules, BUGs and the BlackLine Community.
• Coordinate communication with management to resolve customer grievances, billing issues and elevate assistance for incidents that require further action.
• Provide Marketing team with qualified client testimonial leads.
• Follow up on action items from BlackLine Community moderators.
• Attend various Client Roundtables and the Annual User Conference.

Qualifications

• Education: Bachelor's degree in Business, Accounting, Economics, IT, Finance or MBA preferred.
• 5+ years’ account management or sales experience required.
• Accounting and/or BlackLine experience a plus.
• People‑oriented professional with strong relationship‑building skills.
• Ability to be a knowledgeable adviser to clients with a well‑developed consultative selling style.
• Proven history of meeting quota consistently along with a strong background in selling into the CFO’s organization and Accounting/Finance Departments preferred.
• Outstanding analytical and oral and written communication skills.
• Keen business sense, with the ability to find creative business‑oriented solutions to customer problems.
• Proven experience drafting, negotiating and finalizing a variety of client material & documents.
• Proven success working in a fast‑paced environment.
• Strong results orientation with a dedicated client focus.
• Demonstrated ability to work efficiently, meet demanding deadlines, prioritize workflow and adjust to frequent workload fluctuations.
• Ability to work independently while also being a strong collaborator.
• Minimal travel required <40%.

Additional Desired Qualifications

• Independent work ethic with a strong ability to communicate often to/with the RVP.
• Clear understanding of a team‑based sale, utilizing strong networking skills.

Benefits

• Salary Range: $119,000.00 – $140,000.00. Placement within this range depends upon several factors, including the applicant’s prior relevant job experience, skill set, and geographic location.
• In addition to base pay, BlackLine also offers short‑term and long‑term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
• Pay transparency statement: For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On‑Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.