Sango - Remote Telephonic Interpreters

Language Services Associates, Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading language services provider is seeking telephonic interpreters fluent in Sango and English. The role involves providing remote interpreting services for the Limited English Proficient community in medical, legal, and customer service settings. We value professional experience and certification in interpretation, emphasizing quality and customer service in communication.

Qualifications

• Preferred 2+ years of professional interpreting experience.
• Proficient in using web-based technologies for interpreting.
• Quiet and secure interpreting space required.

Responsibilities

• Provide effective telephonic remote interpreting.
• Answer inbound calls in a timely manner.
• Adhere to Code of Professional Conduct and policies.

Skills

Fluency in Sango

Fluency in English

Customer Service

Technology Proficiency

Education

40+ hour medical interpreting training

Tools

Microsoft Word

Web-based platforms

Job description

Overview:

As a telephonic interpreter for Sangoin LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

·Provide effective telephonic remote interpreting

·Answer inbound calls in a timely manner

·Provide superior customer service

·Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

·Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

·Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

·Full fluency in both English and Sango

·US or International Based

·Technology proficient (web-based platforms, email, Microsoft Word)

·Landline phone access for sound quality

·An interpreting space that is quiet, secure, and free from outside noises

·2+ years of professional interpreting experience preferred

·Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

·Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.