San Antonio 48 (Bulverde Rd/Loop 1604) Convenience Store - Lead - Full time

H-E-B; San Antonio (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

H-E-B in San Antonio is hiring a Convenience Store Lead to guide a well-stocked department and deliver superior customer service. You may assist with supervisory duties, including training Partners and stepping in for store leadership on opposite shifts.

The role emphasizes team development, adherence to SOPs, inventory activities, and sanitation. Strong communication and problem-solving skills are essential to support store operations and driving sales.

Formación

• Must have strong verbal and written communication.
• Ability to read and interpret safety and operating instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups.
• Proficiency with company systems and computer skills.
• Able to work evenings, late night, and overnight.
• Experience leading a team in retail or food service preferred.
• Commitment to safety and sanitation standards.

Responsabilidades

• Lead store operations and training for department Partners.
• May serve as backup to store manager; work opposite shift.
• Carry out supervisory responsibilities per policies and laws.
• Provide work direction and coaching to Partners.
• Lead 2 or more Store Partners.
• Ensure adherence to operating procedures and safety standards.
• Assist with inventory control, receiving, and merchandise movement.
• Merchandize products and maintain clean, sanitized areas.
• Handle customer inquiries and resolve issues.
• Use suggestive selling to grow sales.

Conocimientos

Verbal / written communication

Safety rules interpretation

Reading comprehension

Report writing

Public speaking

Problem solving

H-E-B systems proficiency

Evening/night shifts

Team leadership

Adaptability

Educación

Associate’s Degree (preferred)

Descripción del empleo

Responsibilities

Job Summary

As a Convenience Store Lead, you'll lead a well-stocked and maintained department while providing superior customer service. You may assist with supervisory responsibilities, such as training and developing Partners.

Key Responsibilities & Essential Functions

Performs Representative and Specialist duties as needed:

• Store Lead Operations / Training:
• May serve as backup to manager; typically works opposite shift to manager
• In absence of Manager, carries out supervisory responsibilities in accordance with H-E-B policies and applicable laws, to include security, and safety SOPs
• Provides work direction and training to department Partners
• Leads 2 or more Store Partners
• Complies with Store operating procedures; ensures other Partners comply as well
• Assists with inventory control, receiving trucks, and loads, unloads, and moves product
• Merchandises products effectively
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Customer Service

• Provides superior customer service; stays attentive to customer needs
• Addresses complaints and resolves problems
• Answers customer questions regarding products and assists them with selections
• Uses suggestive selling techniques to meet customer needs and build sales

Food Service / Food Safety / Sanitation

• Ensures preparation of fresh food according to recipe specifications and SOPs
• Ensures proper handling and temperature integrity of all ingredients, product, and equipment operation
• Complies / ensures compliance with Store operating procedures and H-E-B food safety and sanitation standards
• Prepares, cuts, slices, dices, chops, packages, labels, rotates, and merchandises product

Receiving

• Receives trucks; loads, unloads, moves product; completes all paperwork; ensures compliance with receiving-related SOPs
• Performs random audits determined by Loss Prevention; ensures compliance with receiving SOPs
• Ensures communication of vendor stock conditions / levels to appropriate parties

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Work Experience

• 1+ years of experience in retail, customer service, convenience, quick serve, and / or food service, or related experience leading a team - Required

Knowledge/Skills/Abilities

• Verbal / written communication skills - Required
• Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals - Required
• Ability to write routine reports and correspondence - Required
• Ability to speak effectively before groups - Required
• Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form - Required
• Ability to deal with problems involving several concrete variables in standardized situations - Required
• Ability to become proficient on H-E-B systems, technology, and computer skills - Required
• Ability to work evenings, late night, and overnight - Required
• Motivation to grow and learn with the company - Required
• Ability to work opposite shifts from Manager - Required

Education

• Associate’s Degree (preferred), or equivalent combination of education and experience - Required

Licenses/Certifications

• Completion of Company Orientation, Safety Training, Checker Training, AST Training, Food Safety training, and MSB Training - upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, ambient temperatures, and loud noise
• Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 10/1/2019