SAMU Credit Support Specialist

Bank N.A.; Chicago (IL); On-site; USD 55,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plan

Commission potential

Job summary

BMO Financial Group is seeking a seasoned professional for a Customer Shared Services role focused on high-risk borrowing accounts. You will manage account administration, support data-driven insights, and ensure compliance with bank policies.

The position emphasizes analytical thinking, stakeholder collaboration, and a strong understanding of lending products within a regulated banking environment. Salary ranges reflect location-based differences and comprehensive benefits.

Qualifications

• Typically 4+ years of relevant experience and post-secondary degree in related field.
• In-depth Commercial Lending Product knowledge.
• In-depth knowledge of banking products & services.
• In-depth knowledge of industry trends and regulations.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Responsibilities

• Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by supporting the management and administration of the accounts.
• Ensures all reports, entries, monitoring systems and other requirements are executed and maintained timely and accurately.
• Ensures compliance with all Bank Policy & Procedures and standards.
• Advises stakeholders of risk related issues and escalates as required.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to stakeholders on the implementation of solutions.
• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.

Skills

Customer management

Data analysis

Regulatory knowledge

Risk management

Stakeholder communication

Problem solving

Education

Post-secondary degree in related field

Tools

SQL

Excel

Data visualization

CRM systems

Job description

Address: 320 S Canal Street

Job Family Group: Customer Shared Services

• Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by supporting the management and administration of the accounts.
• Ensures all reports, entries, monitoring systems and other requirements are executed and maintained timely and accurately.
• Ensures compliance with all Bank Policy & Procedures and standards.
• Advises stakeholders of risk related issues and escalates as required.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to stakeholders on the implementation of solutions.
• Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank.
• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Prepares and executes service requests, transactions, queries, etc. within relevant service level agreements; ensures information systems are updated. e.g. payments, advances, transfer, fees, payouts.
• Prepares, renews and monitors securities documentation for account / transaction requirements.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically 4 + years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• In-depth Commercial Lending Product knowledge.
• In-depth knowledge of banking products & services.
• In-depth knowledge of industry trends and regulations.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary

$55,000.00 - $120,000.00

Pay Type

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll s