Samsung Quality Engineer II - Korean Bilingual Preferred

2020 Companies, Inc.; Plano (TX); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Competitive salary

Next-day pay with DailyPay

Health/Dental/Vision benefits

401K program with matching

Paid Time Off

Job summary

2020 Companies is seeking a Quality Engineer II to join our Plano, TX site in partnership with Samsung Electronics America. This on-site role focuses on post-launch quality activities, with a $85,000 annual salary and opportunities to influence product quality across teams.

The ideal candidate has 3–5+ years in quality engineering, strong data analysis, cross-functional leadership, and excellent communication. Bilingual in English and Korean is preferred.

Qualifications

• Bachelor’s degree in engineering, technology, data analytics, business, or related field.
• 3–5+ years of experience in quality engineering or related field.
• Experience with data analysis, issue investigation, root-cause analysis, and cross-functional coordination.
• Experience supporting external customers preferred.

Responsibilities

• Monitor and analyze product quality signals and customer feedback.
• Manage post-launch quality activities and readiness reviews.
• Coordinate with customers and internal teams on quality concerns.
• Lead initial issue triage and determine investigations.
• Prepare quality reports and management updates.

Skills

Analytical skills

Communication

Problem solving

Cross-functional leadership

Data analysis

Education

Bachelor’s degree in engineering or related

Tools

Excel

PowerPoint

Data visualization tools

Job description

Job Type: Regular Work Location: Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies, in partnership with Samsung Electronics America, is seeking a Quality Engineer II

Pay: $85,000 annually

Location: Plano, TX office (On-site required)

Preferred: Bilingual in English and Korean

Work Authorization: Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

The Quality Engineer II manages product quality activities throughout the post-launch lifecycle, using customer feedback, market data, and quality signals to identify trends, risks, and emerging issues. This role independently leads issue triage, root-cause investigations, escalations, corrective actions, and resolution while coordinating closely with customers, engineering, service, product, HQ, and other cross-functional teams. The Quality Engineer II also develops quality reports and management updates, tracks performance and corrective actions, improves quality processes, and guides junior team members. The ideal candidate brings 3–5+ years of experience in quality engineering, product quality, consumer electronics, telecommunications, or a related field, along with strong analytical, communication, problem-solving, and cross-functional leadership skills.

Our Benefits

• Receive a competitive salary, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description: Essential Duties and Responsibilities

• Monitor and analyze product quality signals, customer feedback, and market data to identify emerging issues, trends, and risks
• Manage quality activities throughout post-launch product stages, including readiness reviews, early warning activities, and ongoing market monitoring
• Coordinate with customers and internal stakeholders to understand quality concerns, requirements, priorities, and expected timelines
• Lead initial issue triage, assess potential impact, and determine appropriate investigation, escalation, and follow-up actions
• Coordinate product analysis and root-cause investigation with HQ, engineering, service, product, and other relevant teams
• Manage quality-related escalations and drive corrective actions through resolution, validation, and closure
• Track product quality performance and maintain accurate records of issue status, analysis results, decisions, risks, and corrective actions
• Prepare and present quality reports, executive summaries, and status updates for management, customers, and key stakeholders
• Identify and implement improvements to quality monitoring, issue management, escalation, reporting, and closure processes
• Provide guidance to junior team members and support consistent execution of team processes and quality standards

Qualifications: Education and Experience

• Bachelor’s degree in engineering, technology, data analytics, business, or a related field, or equivalent relevant experience
• Three to five or more years of relevant experience in quality engineering, product quality, consumer electronics, telecommunications, or a related field
• Demonstrated experience with data analysis, issue investigation, root-cause analysis, corrective action tracking, and cross-functional coordination
• Experience supporting external customers or customer-facing quality activities is preferred

Core Competencies

• Strong analytical judgment with the ability to interpret multiple quality signals and prioritize risk
• Clear written and verbal communication, including concise management-level reporting
• Ability to lead cross-functional follow-up without direct authority and manage multiple priorities independently
• Proficiency with Microsoft Excel, PowerPoint, and data visualization or reporting tools

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.