Samsung Virtual Operations Support Specialist

2020 Companies, Inc.; Phoenix (AZ); Remote; USD 80,000; Full time

Job summary

A dynamic company seeks a Virtual Operations Support Specialist to manage sales incentive orders and ensure efficient operational support for our client, Samsung Electronics America. The role requires strong customer service and communication skills in a fully remote environment, offering a competitive salary of $80,000 annually with additional benefits including health coverage, a 401K program, and opportunities for employee development. Join us and be part of a supportive team dedicated to enhancing the customer experience.

Benefits

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Next-day pay on demand

Qualifications

• Detail-oriented and proactive with strong communication skills.
• Ability to diagnose and resolve issues in a retail environment.
• Proficient in data entry and problem-solving.

Responsibilities

• Facilitate the fulfillment of orders for sales incentive programs.
• Provide technical assistance and monitor for operational problems.
• Interact with the team to resolve issues and provide training.

Skills

Customer service

Communication skills

Problem-solving skills

Time management

Data entry

Job description

Samsung Virtual Operations Support Specialist page is loaded

Samsung Virtual Operations Support Specialist

Apply locations Phoenix, AZ time type Full time posted on Posted 2 Days Ago job requisition id REQ_088012

Job Type:

Regular

Work Location:

Remote - AZ - MST

Overview:

2020 Companies has a full-time remote Virtual Operations Support Specialist opportunity representing our client, Samsung Electronics America.

Pay:$80,000 + based on experience

Location: Work remotely

Samsung is seeking a detail-oriented and proactive Virtual Operations Support Specialist to join our dynamic team. This fully remote role supports the end-to-end order process for sales incentive programs, ensuring timely and accurate order fulfillment while delivering exceptional operational and technical support. As a key member of the Virtual Operations Support Team (VOST), you’ll intake and manage orders via third-party platforms, resolve issues, and maintain high standards of service and efficiency. Ideal candidates will be strong communicators, skilled in customer service, and able to thrive in a fast-paced virtual environment.

Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

What's in it for you?

• Work remotely

• Competitive salary, paid weekly

• Next-day pay on demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

Job Description:

Sales Incentive Ordering

• Facilitate fulfillment of orders for food incentive programs during key drive times

• Align order intakes to ensure they meet the business approval and budget requests

• Follow up with any outstanding issues to ensure proper delivery is received

Virtual Operations Support

• Perform, organize, and streamline operational tasks to reduce and eliminate potential errors

• Provide technical assistance to teams and staff

• Monitor for problems, taking immediate action where possible and escalating when required. Drive for issue resolution

• Interact with the team, resolve problems, and provide information/content/training

Specific Duties, not limited to:

Sales Incentive Order Facilitation

• Receive orders through a dashboard to place orders

• Schedule and place orders based on approved parameters as requested

• Follow up with any outstanding issues to ensure proper delivery is received

Sales Incentive Order Reconciliation

• Follow up with any outstanding issues to ensure proper delivery is received

• Share insights to improve the delivery and intake process

Merchandising issue resolution and support

• POP Collateral Support

• VMP Tool/ Digital Tool Support

• Parts and Pieces Ordering

• BBY Reset Support

Elite and Pro Support

• Email, troubleshooting, and redemption resolution

• EPP and Promo support

MCS (Systems, tools, resources)

• Store list integrity

• Survey issues

Training Support

• Provide supplemental tools and content

• Answer questions and provide clarity on CXPs/specs

Skills and Qualifications:

• Operations support representatives are good listeners and problem-solvers who can diagnose and resolve a variety of issues that are faced in the retail environment. Essential skills:

• Customer service - support representatives use customer service skills to put customers at ease and help them solve their technical issues and remedy concerns

• Communication skills - support representatives need excellent listening and verbal communication skills to understand customer complaints and relay solutions to technical problems

• Functional/Technical skills - excellent functional/technical skills are essential for support representatives, who must help others fix and solve issues of all types

• Data entry - some data entry skills are a must-have for support representatives, who input information into support logs for every intake

• Time management - support representatives use time management skills to prioritize customer inquiries and quickly address issues

• Problem-solving skills - support representatives use their problem-solving skills to diagnose issues and fix them accordingly

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

About Us

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success.

Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals.

From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems.

We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.