Samsung Account Manager- Prospect Heights

Marksman Security LLC; Prospect Heights (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Marksman Security LLC in Prospect Heights, IL seeks a dedicated security supervisor to lead a team of 15+ officers and ensure exceptional client service. The role focuses on leadership, compliance, and detailed reporting to maintain security standards on site.

The position requires strong administrative and operational skills, with a commitment to enforcing policies, managing performance, and coordinating with warehouse leadership and client teams to uphold Marksman’s service excellence.

Qualifications

• Experience leading a team of security personnel and managing on-site operations.
• Ability to conduct daily briefings and participate in leadership meetings.
• Proven track record in enforcing policy and developing performance improvement plans.

Responsibilities

• Lead a team of 15+ officers, maintaining a professional work environment.
• Conduct daily meetings with warehouse leadership to discuss security procedures.
• Participate in leadership meetings with client and Marksman management.
• Review disciplinary actions and develop Performance Improvement Plans.
• Handle conflicts and de-escalate issues on site.
• Recommend officers for promotion to supervisor when appropriate.
• Enforce company policy and ensure all officers maintain required credentials and OJT compliance.

Skills

Leadership

Team management

Conflict resolution

Reporting

Compliance

On-the-job training (OJT) compliance

Job description

Prospect Heights, IL

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Summary

Responsible for leading a team of 15+ security officers to meet and exceed client expectations in a high-customer-service environment. This position requires strong leadership, administrative, and operational skills, with a focus on compliance, conflict resolution, and detailed reporting.

Key Responsibilities and Duties:

Leadership & Management:

• Lead a team of 15+ officers, fostering a positive and professional work environment.
• Conduct daily meetings with warehouse leadership to address concerns and provide updates on security procedures and policies.
• Participate in weekly or bi-weekly leadership meetings with client and Marksman management.
• Review all disciplinary actions submitted and create Performance Improvement Plans (PIPs) for officer development.
• Handle conflict and utilize peer mediation skills to de-escalate issues that may arise on site.
• Provide input on new hires and recommend officers for promotion to supervisor when available.
• Enforce company policy, including the removal of officers for misconduct or poor performance that negatively reflects Marksman Security.
• Ensure all officers maintain an active non-commissioned guard card and that On-the-Job Training (OJT) is compliant.

Operational & Administrative: