Sample Receiving & Customer Service Technician

Eurofins Environment Testing (USA); Virginia; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins Environment Testing (USA) is seeking a Sample Control Technician in Stafford, TX to handle front desk/customer duties and support the sample receiving department. The role includes greeting clients, processing payments, and coordinating shipments, while ensuring safety and quality control in daily operations.

Responsibilities also cover receiving, logging, and routing samples, maintaining organized work areas, and entering records in the LIMS system.

Qualifications

• High School or GED is required.
• Customer Service experience required.
• Good oral and written English language skills.
• Ability to move around, stand/sit for long periods, and lift up to 50 pounds.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Answer phone calls, greet visitors, and provide professional assistance to clients.
• Customer service responsibilities including greeting walk in clients, answering phone calls, helping clients with choosing methods and filling out COCs, taking credit card payments, and other client support as needed;
• This position is expected to assist oversee all the different aspects of shipping, receiving, storing, distributing and logging samples.
• Prepare samples from processing
• Accepts and signs for deliveries.
• Assists in unloading shipments from delivery truck.
• Uses dollies, forklifts, and other moving equipment to transport shipments from loading dock and around Sample Receiving area.
• Opens coolers and inspects contents of shipments. Checks documentation to ensure all samples are accounted for.
• Distributes samples in different departments as appropriate.
• Follows strict safety and quality control procedures.
• Stores, restocks, and shelves samples as necessary.
• Ensures that work area is clean and organized.
• Enters records in LIMS system

Skills

Customer Service

English Proficiency

Work Under Pressure

Lifting 50 lbs

Education

High School or GED

Job description

Eurofins Environment Testing (USA) is seeking a Sample Control Technician in Stafford, TX to handle front desk/customer duties and support the sample receiving department. The role includes greeting clients, processing payments, and coordinating shipments, while ensuring safety and quality control in daily operations.

Responsibilities also cover receiving, logging, and routing samples, maintaining organized work areas, and entering records in the LIMS system.