Sample Intake MA

Kaycha Labs, LLC; Natick (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Kaycha Labs, LLC is seeking a detail‑oriented Sample Intake specialist in Massachusetts to accurately receive, document, and process customer samples while ensuring chain of custody and compliance. You will log samples in LIMS and METRC and support lab staff to prioritize workflow and meet customer needs.

This role involves customer-facing responsibilities, strong communication, and strict adherence to state regulations. A high school diploma is required; cannabis industry exposure is a plus.

Qualifications

• High school diploma or equivalent required.
• Knowledge of standard laboratory protocol a plus.
• Exposure to the cannabis industry is a plus.
• Must pass Level 2 background check.

Responsibilities

• Process customer samples for laboratory testing according to SOPs and chain of custody.
• Log samples into LIMS and METRC to ensure traceability.
• Photograph samples following aseptic guidelines.
• Collaborate with lab staff to prioritize samples to meet customer needs.
• Assist customers with sample submission requirements.
• Identify intake issues and report to management for resolution.
• Assist in ordering supplies for the laboratory.
• Assist in disposition of samples per regulations.
• Answer phones and communicate professionally.
• Nurture relationships with existing and new customers.

Skills

Communication

Detail-oriented

Adaptability

Data logging

LIMS/CRM proficiency

Education

High school diploma or equivalent

Tools

LIMS

METRC

Job description

Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.

Job Purpose:

The Sample Intake role is responsible for the accurate receipt, documentation, and processing of customer samples in compliance with state regulations, chain of custody requirements, and internal laboratory procedures. This position ensures sample traceability within LIMS and METRC while working collaboratively with laboratory staff to prioritize workflow and meet customer needs. The role also serves as a customer-facing point of contact, requiring strong attention to detail, clear communication, and the ability to perform effectively in a fast-paced laboratory environment.

Pay: $22.00

• Responsible for the processing of customer samples for laboratory testing.following sample intake standard operating procedures and chain of custody guidelines
• Log samples into laboratory information management systems and METRC to track sample traceability.
• Photograph samples following aseptic guidelines using Logitech Webcam software
• Work collaboratively with laboratory staff and management on the prioritization of samples to meet customer needs
• Assist customers with sample submission requirements following state regulations
• Identify sample intake issues and bring issues to the attention of management for quick resolution.
• Assist in ordering supplies for the laboratory
• Assist in the disposition of samples using LIMS and METRC following state regulations
• Answering phones and communicate clearly and in a professional manner
• Customer facing responsibilities include nurturing relationships with existing and new customers
• Must be comfortable working in a fast paced environment.

Skills, Abilities and Competencies:

• Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.
• Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.
• Ability to maintain an incredibly high degree of attention to detail and accuracy.
• Strong agility, engagement, and flexibility in an ever-changing environment.
• Working knowledge of logging data.
• Proficiency working with Laboratory Internal Management and Customer Relations Management Systems.

Education & Experience:

• High school diploma or equivalent required.
• Strong understanding of standard laboratory protocol a plus.
• Knowledge of principles, terminology, practices and techniques is a plus.
• Food science and/pr environmental experience is a plus.
• Exposure to the cannabis industry is a plus.

Other:

• Must pass Level 2 background check.
• Must be at least 21 years old.
• Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.
• Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Essential Functions:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand, handle or feel, to speak, and to hear. The employee is occasionally required to walk, sit, reach with hands and arms, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to thirty-five (35) pounds.

Specific vision abilities required for this job include close (proximity) vision, depth perception, and the ability to adjust focus.

The work environment described here is representative of that which an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The standard analytical laboratory environment is one in which potential health hazards do exist. Administrative, operations, technical, and professional staff are expected to safely operate in accordance with applicable and appropriate health and safety policies and procedures, as prescribed by the applicable Kaycha manuals and policies and/or federal, state, or local standards.

Laboratory staff can be expected to work in areas where hazards associated are with, but not limited to, airborne pathogens. Biological materials, hazardous substances, and radioactive material exist and are handled. Appropriate training is provided regarding these hazards and staff are expected to adhere to all health and safety policies at all times, whether they are in writing or verbalized by a supervisor.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Location - Massachusetts Cannabis Testing Lab - MA - 16 Tech Cir Ste 201