Sample Dispatch Coordinator

Avantor, Inc.; Collegeville (PA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health & Wellness ComprehensiveMedical

Wellness programs

PTO

Holidays (company-paid)

401(k) retirement plan

Tuition assistance

Employee Stock Purchase Plan

Job summary

Avantor in Collegeville, PA seeks a detail-oriented Operations Coordinator to oversee daily lab support tasks, from sample handling to shipping, ensuring compliance with GMP/GLP and dangerous goods rules. You will coordinate workloads, document activities, and support audits while collaborating with cross-functional teams.

The role requires a Bachelor’s degree in a scientific field and hands-on experience in lab operations or regulated environments.

Qualifications

• Bachelor’s degree preferred in a scientific discipline or equivalent experience.
• Experience in sample logistics or laboratory operations preferred.
• Hands-on experience with regulated environments and GMP/GLP exposure is a plus.

Responsibilities

• Receive, inspect, log, and store incoming samples with required documentation.
• Prepare, package, label, and dispatch shipments per IATA/ADR/IMDG and related standards.
• Coordinate daily workloads to meet SLAs and contractual obligations.
• Maintain compliant documentation including shipment and batch records.
• Monitor shipments requiring special handling and regulatory compliance.

Skills

Data entry

Analysis

Reporting

Documentation accuracy

Time management

Education

Bachelor’s degree in scientific discipline or related field

Tools

Microsoft Office

Logistics systems

Job description

The Opportunity

Responsible for the day-to-day operational coordination of routine lab operations & support activities at customer facilities, such as glasswashing, garment/laundry services, autoclaving, sanitization, PPE / first aid stations maintenance, and/or waste and recycling collection. Coordinates task allocation and streamlines workflows, and contributes operationally to the activities coordinated. Collects, documents, and organizes data and observations. Problems and issues are typically less concrete and frequently changing, and are solved by applying experience from comparable situations in the past and/or selecting solutions within known alternatives. Communicates activity records, service level metrics and other information requiring explanation or interpretation to team members, supervisors or customers. In this role, you will report to the Sample Dispatch Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Collegeville, PA

Shift: 7:00 AM - 3:30 PM Monday - Friday

Hourly pay range: $25.00 - $27.00

Benefits

• Health & Wellness Comprehensive Medical, Dental, and Vision coverage
• Wellness programs
• Eligible for medical coverage starting Day 1
• Time Off Paid Time Off (PTO)
• Company-paid holidays
• Choice holidays
• Financial Well-Being Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Commuter benefits
• 401(k) retirement plan
• Tuition assistance
• Employee Stock Purchase Plan discount

Education

• Bachelor’s degree in a scientific discipline or equivalent combination of education and relevant experience preferred.

Experience

• Previous experience in sample logistics, laboratory operations, or supply chain environments.
• Hands-on experience handling regulated or hazardous materials preferred.
• Experience working in GMP/GLP-regulated environments strongly preferred.
• Familiarity with global shipping, import/export documentation, and compliance requirements.
• Experience supporting audits, inspections, or regulatory compliance activities is a plus.
• Experience working in a laboratory, logistics, or regulated environment strongly preferred.

Technical Skills

• Working knowledge of Dangerous Goods regulations (IATA, ADR, IMDG) and Known Consignor requirements.
• Understanding of GMP/GLP standards and regulated laboratory or manufacturing environments.
• Familiarity with materials management, warehousing, and distribution processes.
• Basic understanding of Lean or Six Sigma principles is an advantage.

Additional Requirements

• Strong attention to detail and accuracy in documentation and processes.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and experience using logistics, inventory, or data management systems.
• Strong data entry, analysis, and reporting capabilities.
• Effective communication skills, both written and verbal.
• Ability to collaborate effectively across teams and with external partners in a matrix environment.
• Problem-solving mindset with the ability to identify issues and implement solutions.
• Customer-focused with a commitment to delivering high-quality service.
• Ability to work in a fast-paced, highly regulated environment.
• Strong teamwork and collaboration skills.
• Adaptability to changing priorities and evolving regulatory requirements.
• Continuous improvement mindset with the ability to implement best practices.

Responsibilities

• Receive, inspect, log, and store incoming samples while completing all required documentation and conducting security assessments in compliance with applicable Dangerous Goods regulations and Department of Transport (DOT) requirements.
• Prepare, package, label, and dispatch shipments in accordance with IATA, ADR, IMDG, GMP, GLP, and SHE standards.
• Coordinate and manage daily operational workloads to meet service level agreements (SLAs) and contractual obligations.
• Maintain accurate and compliant documentation, including shipment records, batch records, and regulatory forms.
• Ensure all materials are handled, stored, and transported according to safety, quality, and regulatory requirements.
• Monitor and manage shipments requiring special handling, including hazardous or temperature-controlled materials.
• Support continuous improvement initiatives to enhance Dangerous Goods compliance, operational efficiency, and productivity.
• Participate in internal and external audits and regulatory inspections by preparing documentation and supporting site walkthroughs.
• Investigate, resolve, or escalation complex logistics or customer-related issues.
• Collaborate cross-functionally to improve processes, implement best practices, and support operational projects.
• Maintain inventory accuracy, monitor stock levels, and ensure materials are available for operational needs.
• Liaise with customers, suppliers, regulatory agencies, and logistics partners to coordinate shipments and resolve delivery challenges.
• Ensure building security and compliance standards are upheld at all times.
• Assist in training and mentoring new team members.
• Track performance metrics and support reporting to leadership on operational effectiveness.
• Perform other duties as assigned.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster.