Sames Motor Company Inc is hiring : QUICKLANE SERVICE ADVISOR / WRITER in Mcallen

Mediabistro; McAllen (TX); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a diligent Service Advisor to enhance customer satisfaction by efficiently assisting with repair and maintenance requests. This role involves consulting with customers on necessary repairs, maintaining accurate records, and promoting service sales. The ideal candidate will possess strong customer relations skills and technical knowledge of automotive products. Join a professional team dedicated to delivering exceptional service in a respectful work environment, complete with benefits like paid vacations and an employee vehicle purchase program.

Benefits

Paid Vacation

Holidays

Employee Vehicle Purchase Program

Qualifications

• 2+ years of sales experience preferred.
• Technical knowledge of dealership products and diagnostic capabilities.

Responsibilities

• Assist customers with repair and maintenance service requests.
• Promote sales of labor, parts, and accessories to meet customer needs.
• Maintain and update vehicle history files and follow-up systems.

Skills

Customer Relations

Sales Experience

Technical Knowledge

Diagnostic Capabilities

Education

High School Diploma or Equivalent

Job description

• A professional and respectful work environment
• Paid vacation / holidays
• Employee vehicle purchase program

Responsibilities (include but are not limited to) :

Summary

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service / repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

Our Ideal Candidate Will Possess :

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership's products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver's license, ability to drive a variety of vehicle types, insurable

Create a job alert for this search

Motor Company Hiring • Mcallen, TX, United States