SALT XC - Account Supervisor, Atlanta

SALT XC; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An innovative agency seeks a dynamic Account Supervisor to lead experiential campaigns for a tier-1 CPG client. This role requires exceptional communication and leadership skills to manage client relationships and oversee project execution. You will be pivotal in driving client satisfaction and ensuring seamless collaboration between teams. With a strong focus on achieving results, you will manage budgets, timelines, and deliverables while fostering a culture of creativity and excellence. Join a forward-thinking company that values integrity, collaboration, and continuous improvement, and make a significant impact in the marketing industry.

Qualifications

• 7+ years of marketing experience in omni and shopper environments.
• Exceptional organizational skills and proactive approach to challenges.

Responsibilities

• Oversee production of marketing campaigns and experiential events.
• Ensure client satisfaction and manage financial activities.

Skills

Marketing Strategy

Client Relationship Management

Project Management

Leadership

Communication Skills

Social Media Proficiency

Event Production

Financial Management

Tools

O365

Job description

ROLE: ACCOUNT SUPERVISOR (SHOPPER/OMNI, EXPERIENTIAL)

TEAM: ACCOUNTS

LOCATION: ATLANTA (HYBRID)

COMPANY OVERVIEW

SaltXC is an agency driven by the philosophy of Experiential Commerce. Our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects your consumer's online and offline experiences through data, media, and memorable moments that drive brand transactions.

ROLE OVERVIEW

We’re looking for an Account Supervisor with in-depth knowledge of omni/shopper and experiential campaigns to join us and grow a tier-1 CPG client. As the Account Supervisor, you will oversee the production of marketing campaigns and experiential events at marquee moments throughout the year.

With Salt’s clients, you are their go-to and their rock—striving to exceed expectations. As the industry evolves, so do our clients. You are a versatile professional with diverse skills, but most importantly, you possess exceptional people skills and are a first-rate communicator. You will be the central point of contact for both clients and internal teams, ensuring programs are brought to life and executed with excellence. You’re organized, passionate about Salt’s business, a natural leader, a problem solver, a quick thinker, confident in your abilities, and humble in your approach.

CORE RESPONSIBILITIES

CLIENT RELATIONS:

• Ensure client satisfaction across assigned accounts, assuming full accountability for managed projects and your portion of the business.
• Foster reliable, valued partnerships with clients, team members, suppliers, and agency collaborators.
• Lead day-to-day client relationships and oversee medium to large projects.
• Continuously identify optimization prospects and refine results.
• Develop a comprehensive understanding of client business strategies, objectives, and brand essence.

TEAM MANAGEMENT:

• Facilitate seamless interactions between internal teams and clients, driving effective program development and management.
• Keep your manager consistently informed of pertinent program and client details.
• Manage, schedule, and oversee account operations and activities.
• Lead internal meetings through development and execution phases.
• Track resource hours against budgeted hours and oversee account teams for clients/projects.
• Create and execute resource plans, fostering a cohesive and effective team.
• Collaborate seamlessly with cross-functional units, ensuring resource adequacy for impeccable execution.

FINANCIAL:

• Formulate, manage, and reconcile budgets.
• Supervise P+L for the portfolio, ensuring alignment with profitability targets.
• Manage cost tracking, reporting, and financial reconciliations.
• Oversee account financial activities, including billing, payments, invoicing, etc.
• Present and defend budgets, offering diverse options to clients.

BUSINESS OPERATIONS:

• Uphold program timelines and deliverables.
• Oversee project initiation, timing, asset collection, and client presentations.
• Secure essential legal and regulatory approvals.
• Coordinate communication with suppliers, vendors, and retail partners.
• Track program KPIs and maintain ongoing client updates.
• Drive year-over-year organic growth and uncover new opportunities within the client base.
• Support the development and delivery of client pitches alongside internal stakeholders.
• Proactively suggest and implement efficient and effective work processes.

EXPERIENCE & SKILLS:

• 7+ years of marketing industry experience within XM, Omni, and Shopper environments.
• A strong drive for achievement, high motivation, exceptional organizational skills, proactive approach to challenges, and initiative.
• Deep understanding of major social media platforms (IG, TT, TW, FB).
• Expertise in experiential and event production.
• Proven leadership and people management skills.
• Proficiency in project management and strategic thinking.
• Exceptional interpersonal skills and superior communication capabilities.
• Strong foundational technology skills, including familiarity with O365, social, and digital media.
• Excellent presentation skills for meetings of varying scales.
• Ability to identify and pursue business growth opportunities.
• A passionate foundation in marketing and partnerships.

SALT’S VALUES

• Salt of the Earth: We aspire to be good people—humble, hardworking, honest, and kind. People who are fun to work with, trust, and respect each other.
• Do What's Right: We believe in doing what is right, not what is easy or expected.
• Earn It: We believe in rolling up our sleeves and earning respect through hard work, delivering results, and earning praise.
• Make Things Better: We aim to leave things better than we found them, always looking for a better way. Great ideas come from being curious, passionate, and solutions-oriented.
• Seek Different Perspectives: We embrace differences, understanding how they challenge us, spur creativity, and improve us.

SaltXC is committed to Equal Employment Opportunity and attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.