Salon Supervisor - Full time

Four Seasons; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental and Life Insurance

401(k) plan

Paid time off

Employee travel program

Free employee meals

Dry cleaning for employee uniforms

Training and development opportunities

Job summary

Four Seasons Maui is seeking a Salon Supervisor to welcome guests, book spa services, and manage front desk operations. You will check guests in and out, respond courteously, and help ensure a smooth, luxurious spa experience.

You will oversee the Spa Front Desk, coordinate daily briefs, train new coordinators, and uphold the Four Seasons standards. This requires one year of spa experience and supervisory background, with strong English skills.

Qualifications

• One year of spa employment within Four Seasons.
• Previous supervisory experience in a related field preferred.
• Working knowledge of Word, Excel, Lotus Notes, and B4Time.
• Oral and written proficiency in the English language.

Responsibilities

• Answer phones, book appointments, check guests in and out of the facility, and complete shift reports and paperwork.
• Communicate daily with Spa Coordinators and Spa Attendants via briefings, logs, memos, or similar means.
• Train new Spa Coordinators according to Spa and P&C requirements.

Skills

Excellent communication

English language proficiency

Organizational skills

Spa experience

Supervisory experience

Tools

Word

Excel

Lotus Notes

B4Time

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort - and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we'll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Salon Supervisor

Welcome and orient guests to the Spa, book spa/salon services and fitness classes, check guests in and out of the Spa. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction. The Spa Supervisor is responsible for overseeing the day-to-day operations of the Spa Front Desk, Spa Desk Coordinators and the Spa Attendants. The Supervisor must at all times display professionalism and attention to detail to serve as an example and leader to the Spa Coordinators and the Spa Attendants. Comply with all Four Seasons' policies and procedures. This role is part of the A&G Division, reporting to the Spa Management Team. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Exceptional proficiency in all Spa Coordinator tasks. Responsibilities which will include: answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork.
• Daily communication to all Spa Coordinators and Spa Attendants regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
• Will be involved in and responsible for the training of all new Spa Coordinators according to the requirements of the Spa and P&C.

What You Will Bring

• Requires one year of spa employment within the Four Seasons. Previous Supervisory experience in a related field preferred.
• Requires a working knowledge of computer programs (i.e. Word, Excel, Lotus Notes, B4Time,)
• Oral and written proficiency in the English language.
• Superior communications skills.
• A superior sense of organization and ability to prioritize in a busy environment and patience.
• Maui Liquor Card

What To Expect

• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Hourly Rate: $32.09
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons - visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Affidavient Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal