Salon Operations Leader — KPI, SOPs & Growth

Lola Hair Studio; Cambridge (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Starting Salary $75-80k

Up to $20k KPI-tied Performance Bonus

3 Weeks PTO

Leadership Coaching

Wellness Benefits

Job summary

Lola Hair Studio, located in Cambridge, MA, is looking for an experienced Operations Lead to drive daily operations and support the Founder. This position requires strong operational management skills and emotional intelligence to lead a dynamic team.

The ideal candidate has 5–10 years of experience in a service-based environment and a genuine passion for growth. Key benefits include a starting salary of $75-80k per year, performance bonuses, and a supportive work culture focused on professional development.

Qualifications

• 5–10 years in operations or general management in a service-based environment.
• Proven track record of KPIs, revenue movement, or cost reductions.
• Available for a combination of days and evenings.

Responsibilities

• Lead daily operations ensuring quality, client experience, and team behavior.
• Own KPI reporting, SOP documentation, and budget monitoring.
• Develop and mentor the team to ensure growth.

Skills

Operational Management

Emotional Intelligence

Leadership

Financial Literacy

Job description

Lola Hair Studio, located in Cambridge, MA, is looking for an experienced Operations Lead to drive daily operations and support the Founder. This position requires strong operational management skills and emotional intelligence to lead a dynamic team.

The ideal candidate has 5–10 years of experience in a service-based environment and a genuine passion for growth. Key benefits include a starting salary of $75-80k per year, performance bonuses, and a supportive work culture focused on professional development.