Sales and Guest Experience Associate

Lola Hair Studio; Cambridge (MA); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

Quarterly incentives

On-site training and coaching

Aflac Insurance Options

Complimentary Hair Services

Flexible Scheduling

Employee discount

Paid time off

Job summary

Lola Hair Studio in Cambridge, MA is looking for a Guest Care Associate with a strong sales background to create remarkable experiences for clients. You will drive service and product-based sales while providing concierge-level hospitality.

The ideal candidate is sales-driven, charismatic, and detail-oriented, ensuring each guest feels valued. Flexible scheduling options are available, and the role offers a salary of $17–18/hour plus sales-driven bonuses.

Qualifications

• Proven sales skills with a passion for achieving goals.
• Warm and engaging personality that attracts clients.
• Detail-oriented with proactive problem-solving abilities.

Responsibilities

• Greet guests warmly and ensure they feel valued.
• Drive sales by confidently recommending services.
• Schedule appointments and manage daily operations.
• Monitor salon KPIs and celebrate team successes.
• Maintain a clean and welcoming environment.

Skills

Sales skills

Customer relationship building

Detail-oriented

Multitasking

Charisma

Job description

Are you a natural at sales, passionate about beauty and fashion, and driven by the thrill of creating remarkable experiences? If you love converting conversations into results and thrive in a high-touch, luxury salon environment, we want you at Lola Hair Studio.

We’re searching for a Guest Care Associate with a strong sales background, ready to bring concierge‑level hospitality and a strategic approach to growing our business through service, product, and experience‑based sales.

Why You’ll Thrive with Us

• Sell in Style – Use your sales expertise to connect clients with the perfect services and home care, all while surrounded by beauty, creativity, and inspiration.
• A Front‑Row Seat to Fashion & Beauty – Be immersed in one of the most dynamic industries while contributing directly to our success.
• High‑Energy, Team‑Centric Culture – We’re known for our vibrant atmosphere and supportive environment.
• Growth‑Minded & Goal‑Oriented – Your success is our success. We provide mentorship, performance incentives, and clear growth pathways.
• Perks You’ll Love – Flexible scheduling, complimentary hair services, exclusive discounts, and professional development are just the beginning.

What You’ll Do

• Be a Brand Ambassador – You’re the first and last impression. Greet every guest with warmth, ensure they feel seen, heard, and valued—and guide them through a seamless experience.
• Drive Sales Through Service – Confidently recommend services, rebooking options, and products based on client needs and goals. Upsell and cross‑sell with intention and authenticity.
• Manage the Front Line – Schedule appointments, handle check‑ins and check‑outs, and own daily operations with precision and efficiency.
• Track and Achieve Goals – Monitor salon KPIs, contribute to team performance metrics, and celebrate wins.
• Maintain a Luxury Environment – Ensure the space reflects our high standards—clean, organized, and welcoming.
• Collaborate with the Team – Support stylists, anticipate needs, and keep the guest flow smooth and joyful.

Who You Are

• Sales‑Savvy & Driven – You have proven sales skills and a passion for achieving goals while building meaningful client relationships.
• Naturally Charismatic – Your warm, engaging personality makes you magnetic to guests and teammates alike.
• Detail‑Oriented & Proactive – You anticipate what’s needed before being asked and take pride in getting things done right.
• Confident Multitasker – You handle people, systems, and salon tasks simultaneously—with grace.
• Stylish & Beauty‑Inspired – You stay current with trends and love being part of a space that empowers confidence and creativity.

Bonus if you have experience in luxury retail, hospitality, or salon/spa environments with a track record of meeting or exceeding sales targets.

Perks & Compensation

• $17–18/hour + Sales‑Driven Bonuses – Quarterly incentives tied to team and individual performance.
• Training & Coaching – On‑site training and mentorship to sharpen your sales and service skills.
• Aflac Insurance Options – Your wellness matters to us.
• Complimentary Hair Services – Look and feel your best, always.
• Flexible Scheduling – Part‑time or full‑time options available (20–40 hours/week).
• Location – On‑site in beautiful Cambridge, MA.

This Role Is for You If...

You’re someone who sees every guest as an opportunity—to connect, to sell, and to leave a lasting impression. You’re not just a people person; you’re a sales‑driven professional who wants to work somewhere where beauty, business, and joy intersect.

Apply now and bring your sales talents into a space that celebrates excellence, creativity, and growth.

Job Type: Part‑time

Benefits:

• Employee discount
• Paid time off