Salon Manager in Training

Supercuts, Inc.; Havertown (Delaware County); On-site; USD 42,000 - 65,000; Full time

Job summary

Supercuts, Inc. is seeking a Salon Manager in Training in Havertown to oversee salon operations and lead the team. You will ensure high standards of guest service, perform hair care services, and drive profitability while growing the salon’s client base.

The role requires a valid state cosmetology license and a collaborative, results-driven mindset. Flexible scheduling including evenings and weekends is expected to support store goals and guest satisfaction.

Qualifications

• Valid state cosmetology license is required.
• Lead and develop a team, creating a positive work environment, and provide guidance on business and technical matters.
• Provide daily/weekly/monthly metrics and suggestions for improvement to grow the business.
• Deliver exceptional guest service, consult with guests, and perform services efficiently.
• Perform administrative tasks such as scheduling, transactions, and light housekeeping.
• Support initiatives to grow new and returning guest counts and promote the Rewards Program.
• Support marketing efforts online and in-salon.

Responsibilities

• Lead and develop the salon team while ensuring quality guest service and profitability.
• Provide leadership and set an example for staff behavior and training.
• Monitor productivity metrics and adjust strategies to reach goals.
• Handle guest issues promptly and provide feedback to team members.
• Assist with schedules, close-out procedures, and inventory tasks.

Skills

Leadership

Guest service

Team development

Analytics

Scheduling

Communication

Problem solving

Marketing support

Training

Adaptability

Compliance

Job description

SALON MANAGER IN TRAINING

PLEASE NOTE THAT A VALID STATE COSMOTOLGY LICENSE IS REQUIRED

The Salon Manager in Training is responsible for all facets of a salon’s operations and provides leadership and tools for the team to help them increase their clientele and the business. The Salon Manager in Training also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager in Training provides guests with excellent service by providing the full range of hair care services and retail sales and always endeavors to provide every guest with an exceptional experience every time. A Salon Manager in Training always leads positively and by being an outstanding example to guests and the team.

Qualifications:

• Support and take direction from the Salon Manager, District Leader/Area Supervisor
• Lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters, and resolving associate issues
• Provide daily, weekly, monthly metrics and suggestions for improvement, meet personal and team productivity goals to grow the business
• Provide daily updates on productivity statuses and pivot strategies as needed to ensure effective outcome of goals
• Provide exceptional guest service, understand the guest’s needs, provide quality consultations and perform services requested in an efficient and professional manner at all times
• Resolve guest issues in a timely manner when receiving guest feedback and provide individual feedback to team members as required
• Perform administrative tasks such as completing schedules and transactions, perform close‑out procedures, and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings, etc..)
• Possess prioritization and follow up skills
• Support all initiatives to grow new guest count, returning guest frequency and the promotion of the Rewards Program
• Support marketing efforts both online and in-salon
• Promote and follow company handbook policies, values, beliefs and culture - Lead by example
• Work a flexible schedule, including evenings and weekends and/or cover shifts as needed
• Possess top notch leadership qualities and attend training as requested
• Oversee additional development and training of team members as needed