Salon Manager 2 BTC

JCPenney; Kansas City (MO); On-site; USD 16,889 - 22,854; Full time

Benefits offered by this job

50% commission on service sales

10% commission on retail sales

Medical, dental, and vision benefits

401(k) with company match

Associate discount on merchandise

Paid vacation and holidays

Job summary

A leading retail company in Kansas City is seeking a Salon Manager to lead their salon team. This role involves managing staff, ensuring exceptional client experiences, and achieving sales performance. Key responsibilities include coaching stylists, overseeing salon operations, and maintaining standards in merchandising. The ideal candidate will hold a current cosmetology license and demonstrate strong leadership skills. In addition to a competitive wage, the position includes commissions on service and retail sales, and a range of benefits.

Qualifications

• Must have a current cosmetology license in Missouri.
• Experience in team leadership and development is essential.
• Strong customer service orientation with proven results in a retail setting.

Responsibilities

• Lead by example in client interactions and team engagement.
• Recruit and develop stylists to ensure team success.
• Manage salon business performance and drive sales.
• Oversee merchandising and manage product-related issues.

Skills

Client service excellence

Team motivation

Coaching

Merchandising

Problem-solving

Education

Current cosmetology license

Job description

Salon Manager 2 BTC – JCPenney – Kansas City, MO

Overview

At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind‑the‑chair salon manager, you may work up to 16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Leaders coach and motivate your team to become the top salon professionals in America, supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company.

In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Come see what it means to work with a family at the JCPenney Salon!

Primary Responsibilities

• Client Experience
  • Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience
  • Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution
  • Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition
  • Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner
• Team Development
  • Proactively recruits qualified stylists to join the team through social media, targeted recruiting websites, referrals and engaging stylists at local salons and cosmetology schools
  • Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
  • Creates opportunities for learning that drive associate success throughout their career
  • Ensures stylists complete available training by scheduling associates for core and artistic education as courses are offered internally
  • Inspires loyalty, passion, and growth in the salon by creating an inclusive, respectful, professional and fun environment
• Business Performance
  • Reviews reports to quickly identify and prioritize areas of opportunity, determines root cause, and sets direction to achieve productivity, referral, rebooking, return rate and client acquisition standards
  • Delivers salary cost objectives to achieve profit plan
• Merchandising
  • Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards
  • Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery
  • Handles or directs salon team to address product related issues that have biggest impact to the client
  • Manages backbar expenses to plan
• Performance Standards / Programs
  • Consistently meets established performance standards for the role, including product and service sales, client experience, productivity, and attendance
  • Reviews and follows all company programs, hiring practices and state safety regulations, and accurately advises salon associates on related issues
• Cosmetology License
  • A current cosmetology license is required in the state you are applying.

Core Competencies

• Prioritizes customers
  • Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Makes the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail.
• Takes accountability
  • Holds the team accountable for performance, empowers individuals, actively manages salon operations and leads by example, equips the team with tools and skills, and celebrates associate wins.
• Produces results
  • Establishes goals and explains success measurement, prioritizes work, remains adaptable to change, motivates the team to focus on driving results to reach quarterly and annual goals.

What You Get

• Competitive wage with 50% commission on service sales behind the chair and 10% commission on retail sold with a service.
• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match.
• Associate discount on JCPenney merchandise.
• Paid holidays and additional compensation for store hourly associates scheduled on designated holidays.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company’s product assortment meets customers’ everyday needs and helps them commemorate special occasions with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry and provides personal services including salon, portrait, and optical. The company serves customers across all channels.

Pay Range

USD $12.26 - $16.59 per hour

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Retail