Salon Manager - BTC 2

JCPenney; Monroeville (Allegheny County); On-site; USD 19,864 - 22,854; Full time

Benefits offered by this job

50% commission on service sales

10% commission on retail sold with service

Comprehensive benefits package

Job summary

A retail company is seeking a Salon Manager to lead their salon team in Monroeville. This role includes overseeing client experiences, coaching staff for success, and managing salon performance. Applicants must have a current cosmetology license and a passion for customer service. The position offers competitive wages, commissions, and a comprehensive benefits package.

Qualifications

• Required experience in leading a salon team.
• Skills in client interaction to enhance customer experience.
• Ability to coach and develop stylists.

Responsibilities

• Lead interactions with clients and support stylists.
• Motivate the team for exceptional service.
• Review reports to set performance standards.

Skills

Client interaction

Team leadership

Coaching

Marketing

Education

Current cosmetology license

Job description

Overview

Salon Manager (BTC 1) at JCPenney Salon. As a behind the chair salon manager, you may work up to 16 hours per week behind the chair with your own clientele, alongside your team. Leaders coach and motivate the team to become top salon professionals, supporting the business to drive retail and service results through marketing, networking, and client loyalty. The salon is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values to make it count for customers.

Primary Responsibilities

Client Experience

• Leads by example in interactions with clients, supporting stylists to provide an exceptional client experience
• Creates an environment that inspires associates to build client loyalty through coaching and feedback
• Motivates and engages the team to provide exceptional service through communication, coaching, and recognition
• Provides services including cut/style and chemical services for all hair types, and performs other hair styling services as required

Team Development

• Proactively recruits qualified stylists through social media, recruiting websites, referrals, and engagement with local salons and cosmetology schools
• Provides coaching and feedback that is frequent, balanced, and meaningful
• Creates opportunities for learning that drive associate success
• Ensures stylists complete available training by scheduling for Core and Artistic Education as offered internally
• Fosters an inclusive, respectful, professional, and fun salon environment

Business Performance

• Reviews reports to identify opportunities and sets direction to achieve productivity, referrals, rebooking, return rate, and client acquisition standards
• Delivers salary cost objectives to achieve profit plan

Merchandising

• Adjusts according to SET guidance and maintains core standards; identifies merchandising and recovery opportunities; manages backbar expenses

Performance Standards / Programs

• Meets established performance standards for product and service sales, client experience, productivity, and attendance; follows company programs and safety regulations

Cosmetology License

A current cosmetology license is required in the state of application.

Core Competencies

Prioritizes customers

• Focuses on superior service and client experience, prioritizing consultations, time, services, and appropriate retail; supports work-life balance for associates

Takes accountability

• Holds the team accountable and leads by example; equips the team with tools and skills to be successful

Produces results

• Sets goals, explains success metrics, prioritizes work, and drives team and company results to meet quarterly and annual goals

What You Get

Competitive wage with 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Eligible for bonus under the Management Incentive Plan. Eligible for a comprehensive benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match. Associate discount on JCPenney merchandise. Paid holidays eligibility details available online.

Note: For paid vacation days and other benefits, see www.yourjcpbenefits.com.

About JCPenney

JCPenney is a shopping destination for diverse families. The company offers a broad portfolio of fashion, home, beauty, and jewelry, with personal services including salon, portrait, and optical. With 50,000 associates worldwide, the company serves customers across jcp.com and more than 650 stores in the U.S. and Puerto Rico.

Pay Range

USD $14.42 - USD $16.59 / Hr.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Retail