Salon Manager

San Francisco Institute of Esthetics and Cosmetology; Walnut Creek (CA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Madison Reed is seeking a Salon Manager to lead the Color Bar team in Walnut Creek, CA. You will drive exceptional customer experiences, coach Colorists, and partner with HQ to align store strategy with company goals.

You will manage daily operations, hiring, payroll, and ensure sales targets are met while upholding Madison Reed’s 100% LOVE guarantee and brand standards. Ideal candidates are licensed cosmetologists with strong leadership, a track record of managing a ~$1M+ store, and a passion

Qualifications

• Must be a licensed cosmetologist and experienced Colorist.
• Experience leading a customer-centric retail store and team (ideally overseeing $1mm+ sales).
• 3+ years experience in a service oriented business.
• Strong proficiency and comfort working remotely with HQ.

Responsibilities

• Manage, guide, and coach the Color Bar team on a daily basis.
• Interview, onboard, and retain an ongoing pool of high quality candidates.
• Build relationships with Madison Reed's clientele, ensuring that clients experience our 100% LOVE guarantee with every visit
• Consistently achieve monthly sales goals and other leading KPIs
• Understand and optimize your shop's P&L.
• Resolve customer issues and employee relations to ensure the highest level of customer satisfaction and team morale.
• Execute operations, marketing, and human resources and other Madison Reed company objectives in store
• Build and manage timekeeping and payroll reporting

Skills

Licensed cosmetologist

Colorist experience

Retail store management

Team leadership

Service industry experience

Remote collaboration

Education

Cosmetology license

Job description

Who You Are

Madison Reed's Salon Managers are entrepreneurial leaders who deliver exceptional customer experiences, while inspiring your team of Colorists and support staff. As a member of the leadership team building the Madison Reed Color Bar story, you are also a thought leader and partner to the company, as we lay the foundation and establish the roadmap to success for Color Bars.

What You Will Do

A successful Salon Manager demonstrates excellence through:

Team Building

• Manage, guide, and coach the Color Bar team on a daily basis.
• Interview, onboard, and retain an ongoing pool of high quality candidates.

Business Results

• Build relationships with Madison Reed's clientele, ensuring that clients experience our 100% LOVE guarantee with every visit
• Consistently achieve monthly sales goals and other leading Key Performance Indicators
• Understand and optimize your shop's P&L

Daily Operations

• Resolve customer issues and employee relations to ensure the highest level of customer satisfaction and team morale
• Execute operations, marketing, and human resources and other Madison Reed company objectives in store
• Build and manage timekeeping and payroll reporting

Core Skills & Requirements

• Must be a licensed cosmetologist and experienced Colorist
• You must have management experience running and leading a customer centric retail store and team (ideally, overseeing $1mm+ sales). You understand what it takes to manage a retail P&L, including recruiting and managing a field team
• You have 3+ years experience working in a service oriented business
• You have a strong level of technical proficiency and comfort working remotely with HQ

Additional Attributes

• You are also ambitious, a self starter who acts with a sense of urgency, and a problem solver - these are the traits that allow you to navigate your team and your career successfully in an entrepreneurial environment
• You are thoughtful, accurate, and detailed - from how you execute to how you bring forth ideas to the table
• You are a strong communicator
• Lastly and probably most importantly, you are the ambassador of the Madison Reed values and brand in your community, the salon, and to your team and customers. You exhibit the highest level of professionalism and emotional maturity in everything you do

Physical Demands

While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily