Salon Hair Director

JUUT Salonspa; Wayzata (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

JUUT Salonspa seeks a Salon Hair Director to lead the salon team, mentor artists, and uphold Juut's high standards for guest experience. The role focuses on maintaining a pristine, professional environment and delivering consistent, exceptional service. Collaboration with the color leadership ensures unified direction across the salon floor.

The position emphasizes leadership presence, timely performance, and driving Daymaking experiences for guests and team members alike.

Qualifications

• Demonstrated leadership in a salon environment with a focus on service quality.
• Ability to coach and develop artists while maintaining salon standards.
• Strong communication and guest-relations skills to ensure an exceptional guest experience.

Responsibilities

• Lead on-the-floor operations and guest experience as a Salon Hair Director.
• Mentor and coach new artists to align with Juut's standards and values.
• Uphold salon cleanliness, safety, and professional appearance.
• Collaborate with the Salon Color Director for unified leadership.
• Attend leadership meetings and participate in ongoing development.

Skills

Leadership

Mentorship

Guest experience

Professionalism

Communication

Job description

As the Salon Hair Director, you will play a vital role in leading, inspiring, and supporting the salon team while fostering a relentless pursuit of excellence. You'll provide leadership on the salon floor, mentor and coach new artists, uphold salon standards, and contribute to the overall success of the team. You'll work closely with the Salon Color Director to ensure a unified leadership presence and a seamless guest and team experience.

Key Responsibilities

• Know, believe in, and follow through on Juut's purpose, mission, values, beliefs, and guiding principles
• Be a passionate expert: always continue to learn, serve guests consistently, and maintain integrity
• Make a genuine connection: always be authentic, respectful, compassionate, and fully present
• Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence
• Cultivate an environment that promotes Daymaking in every guest and team interaction
• Maintain and enhance a beautiful, clean, and safe workspace by upholding salon cleanliness and disinfecting standards
• Set an example for the team in all you do: arrive 30 minutes prior to each shift, keep your station clean and organized, and present yourself in alignment with company standards, including professional dress and hair
• Consistently demonstrate punctuality, reliability, and professionalism
• Demonstrate and ensure consistent delivery of JUUT's guest experience standards and service rituals
• Maintain professional communication - no gossip, negativity, or damaging comments about team members, leadership, or the company
• Redirect and stop conversations that do not align with our core values and guiding principles
• Maintain confidentiality of information shared within leadership meetings or communications unless explicitly instructed to share with the team
• Remember that as a leader, your actions set the tone for the team

Coaching & Mentorship

• Serve as a floor leader to ensure quality control of both technical services and guest experience
• Foster an engaged team through recognition, celebration, and positive leadership
• Provide ongoing mentoring and education to inspire new artists
• Provide real-time and scheduled career coaching sessions for studio artists
• Provide ongoing coaching and encouragement to all color artists to foster individual growth, retention, and long-term career success
• Monitor and support team effectiveness by reviewing productivity, adjustments, and guest satisfaction
• Conduct Safety, Sanitation, and Cleanliness Checks
• Champion company initiatives and support organizational change
• Encourage engagement and participation in team contests
• Build a collaborative and supportive team culture
• Partner closely with the Hair Director and salon leadership team to ensure alignment and continuity in coaching and leadership

Meetings & Development

• Participate in weekly salon leadership meetings
• Attend semi-annual Salon Mee
• Attend monthly Director Call
• Prepare and send weekly huddles
• Participate in 3 artist reviews per review period
• Model a commitment to continuous learning by participating in company education and leadership development opportunities

Who We're Looking For

• Commitment to Juut's values of Creativity, Love, Passion, Daymaking, and a Relentless Pursuit of Excellence
• Strong initiative and personal accountability