Salon Experience Manager

Moxie Salon & Beauty Bar - Toms River NJ; New York (NY); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Growth opportunities

Job summary

Join Moxie Salon & Beauty Bar - Toms River NJ as a Salon Experience Manager to lead the guest experience and inspire the team in a fast-paced luxury setting.

You will oversee front desk operations, coach staff on memberships and service upgrades, and execute promotions while maintaining a top-tier salon environment that fosters hospitality and high-energy culture.

Qualifications

• We’re looking for someone who naturally leads, prioritizes guest experience, and coaches a team to deliver exceptional service.
• Comfortable driving sales goals and ensuring repeat visits through excellent hospitality.
• Ability to organize, prioritize tasks, and communicate clearly in a fast-paced environment.

Responsibilities

• Lead the Guest Experience by welcoming guests, building relationships, resolving concerns, and ensuring guests feel valued.
• Lead the Team through coaching, daily huddles, accountability, and promoting a positive culture with growth opportunities.
• Manage Daily Operations including front desk duties, cleanliness, policies, inventory, and daily updates to leadership.

Skills

Leadership

Customer service

Coaching

Team motivation

Communication

Organization

Decision making

Job description

This isn’t your typical salon manager position.

We’re looking for someone who believes that incredible customer service is just as important as incredible hair.

At Moxie Toms River, our Salon Experience Manager isn’t behind the chair. Instead, they’re the heartbeat of the salon—the leader who creates unforgettable guest experiences, inspires the team, and helps drive the growth of the business every single day.

If you’re someone who naturally remembers names, notices the little things, loves coaching people, thrives in a fast-paced environment, and believes hospitality should feel effortless, we’d love to meet you.

What You’ll Do:

Lead the Guest Experience

• Welcome guests and create a warm, luxury experience from the moment they walk in.
• Build lasting relationships with clients and members.
• Resolve concerns with professionalism and care.
• Ensure every guest leaves feeling valued and excited to return.

Lead the Team

• Coach, mentor, and motivate the salon team.
• Conduct daily huddles and keep the team focused on goals.
• Reinforce service standards and accountability.
• Celebrate successes and create a positive, high-energy culture.
• Assist with onboarding and training new team members.
• Coach the team on memberships, retail, rebooking, and service upgrades.
• Execute promotions and sales initiatives.
• Monitor daily performance and identify opportunities to improve results.
• Encourage guest reviews, referrals, and repeat visits.

Manage Daily Operations

• Oversee front desk operations and appointment flow.
• Maintain salon presentation and cleanliness.
• Ensure policies and procedures are followed.
• Assist with inventory monitoring and ordering.
• Communicate daily updates and operational needs to leadership.

We’re looking for someone who is:

• A natural leader
• Passionate about customer service
• Positive, energetic, and solutions-oriented
• Comfortable coaching and holding others accountable
• Highly organized and detail-oriented
• Confident making decisions in a fast-paced environment
• Excited by sales goals and team success
• Professional with excellent communication skills

Preferred Experience:

• Leadership experience in a salon, spa, luxury retail, hotel, restaurant, or hospitality environment
• Experience managing teams
• Sales and customer service experience
• Scheduling and administrative experience

Compensation:

• Competitive base pay
• Performance bonuses
• Growth opportunities within a rapidly expanding company

Why Moxie?

At Moxie, we’re building more than a salon—we’re creating an experience.

We’re looking for someone who wants to grow with us, make an impact every day, and help shape a culture centered around hospitality, teamwork, and exceptional service.

If you’re ready to lead with heart, inspire a team, and help create the best salon experience in Ocean County, we’d love to hear from you.