Salon Customer Experience Specialist - Rio West Mall

JCPenney; Gallup (NM); On-site; USD 30,000 - 46,000; Full time

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist in Gallup, NM. This role is the first and last impression, focusing on a welcoming, professional experience, smooth front desk operations, accurate appointment scheduling, and courteous service.

In addition to supporting the salon team and resolving client concerns, you will confidently recommend and sell retail products that support each guest's hair routine, helping to build trust and boost revenue while delivering expert care

Responsibilities

• Primary Responsibilities: greet guests, manage front desk operations, schedule appointments accurately, assist salon team with client needs, resolve concerns, and promote retail products to support guests' hair routines.

Job description

Salon Customer Experience SpecialistThe Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.

Salon Customer Experience SpecialistThe Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.

Primary Responsibilities