Salon Coordinator - Full Time - The Summit

Belk; Birmingham (AL); On-site; USD 31,000 - 40,000; Full time

Job summary

Belk is seeking a Salon Coordinator for its Birmingham location. The role involves managing the front desk, ensuring exceptional customer service, and promoting salon products. Candidates should have a GED or High School diploma and experience in the customer service or cosmetic industry. This full-time position offers a chance to thrive in a fast-paced retail environment.

Qualifications

• GED or High School diploma required.
• Experience in customer service or the cosmetic industry preferred.
• Ability to handle money and count change.

Responsibilities

• Managing front desk operations and customer interactions.
• Handling scheduling and POS transactions efficiently.
• Promoting salon services and products.

Skills

Customer Service

Communication

Multi-tasking

Education

GED or High School diploma

Tools

Computer Software

Job description

Salon Coordinator - Full Time - The Summit

Join to apply for the Salon Coordinator - Full Time - The Summit role at Belk

Salon Coordinator - Full Time - The Summit

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Join to apply for the Salon Coordinator - Full Time - The Summit role at Belk

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

Position Description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales And Service Responsibilities

Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.

Ability to cross-sell services to other areas of the salon.

Responding professionally to customer service issues and promptly addressing complaints.

Exhibiting good communication skills when dealing with a difficult or corrective service situation.

Overcoming booking mistakes or corrective work.

Ensuring that refunds and re-do’s are handled in a professional and friendly manner.

Ongoing personal continuing education on products, services, and current issues relating to the industry.

Promoting business outside of the salon.

Adjusting schedule to meet client needs.

Telephone/Reception Responsibilities

Acknowledging the client within sixty seconds of client’s entering into the salon.

Answering telephone within three rings, with a smile, stating name and salon location.

Listening for a reply before placing the client on hold.

Efficiently handles scheduling, canceling, and re-scheduling of client appointments.

Handling POS transactions timely and efficiently.

Emphasizing pre-bookings during client check-out.

Salon And Personal Presentation Responsibilities

Ensuring that the reception area and salon meet and exceed State Board Regulations.

Maintain a clean and organized reception area.

Effectively organizing time and resources to meet sales goals.

Communication with Salon Management regarding issues and needs.

Meeting salon guidelines for attendance and tardiness.

Maintaining an updated professional appearance and meets the salon dress code

Education And Experience

GED or High School diploma

Proficient in computer based business-related computer softward.

Ability to handle money, count and make change

Customer Service or Cosmetic industry preferred.

Physical

Ability to use computer keyboard, standard telephone and other related business equipment.

Ability to work with chemicals and chemical compounds.

Ability to stand for up to 8-hour shifts.

Ability to lift up to 25 pounds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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