SALON COORDINATOR

Beauty Brands, LLC.; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the beauty sector is seeking a passionate Salon Coordinator to enhance client experiences and drive sales in their salon and spa. This role involves managing appointments, educating clients about services, and ensuring a welcoming atmosphere. The company values its employees and customers, fostering a supportive environment for personal and professional growth. If you thrive in a dynamic setting and enjoy building relationships, this opportunity could be the perfect fit for you.

Qualifications

• At least two years of retail or service sales experience; salon industry experience preferred.
• Excellent client service and communication skills.

Responsibilities

• Assist clients with check-in and ensure high-quality service.
• Supervise scheduling to maximize productivity and meet sales goals.

Skills

Client Service

Communication Skills

Organizational Skills

Multitasking

Leadership

Tools

Computer Skills

Job description

Job Details

Job Location: 126 - Plaza - Kansas City, MO

Position Type: Full-Time/Part-Time

Salary Range: Undisclosed

Job Shift: Any

Job Category: Retail

Description

The Salon Coordinator is responsible for driving sales revenue in the salon and spa. This will be accomplished by booking salon professionals’ open time slots, offering services to clients on the retail floor, adding on services, and rescheduling clients. Our goal is to provide a rewarding and full-service experience for every client in our salon & spa.

Duties and Responsibilities

Client Experience

• Assist clients with check-in at the salon desk, ensuring high-quality service.
• Engage and assist clients by educating them on service offerings.
• Fill available openings in the salon schedule by offering additional services to clients in person and on the phone.
• Adopt the “never say No” philosophy to accommodate clients by offering alternative appointment times if same-day slots are unavailable.
• Handle complaint issues promptly to ensure client satisfaction.

Leadership and Development

• Build professional relationships with salon professionals and stay informed on all services offered.
• Collaborate with management to develop salon professionals’ skills, efficiency, and service offerings.
• Supervise scheduling to maximize productivity and meet sales goals.
• Recognize and celebrate the accomplishments of salon professionals weekly.

Daily Tasks & Responsibilities

• Create a daily plan to fill available appointments.
• Practice the “just one more” approach to fill the schedule with walk-in or call-in clients.
• Encourage retail clients to experience services while shopping.
• Update salon professionals on schedule changes.
• Maintain and execute the Service Sales Plan each shift.
• Make confirmation calls and suggest additional services.
• Meet service sales goals.
• Conduct follow-up calls with clients.
• Present a professional appearance, adhering to grooming standards and dress code.

Who We Are

We are a family-owned business that values our people—employees, stylists, estheticians, nail technicians, and customers. We invest in our team and provide quality products for our customers. Founded in 1995, Beauty Brands is a comprehensive beauty destination that celebrates inner beauty and offers a wide range of services and products. We strive to make everyone who walks through our doors feel valued, comfortable, and welcomed.

Qualifications

• At least two years of retail or service sales experience; salon industry experience preferred.
• Excellent client service, communication, and organizational skills.
• Ability to multitask in a fast-paced environment and exercise good judgment.
• Ability to build and maintain relationships with management and service providers.
• Demonstrate leadership qualities.
• Availability to work days, nights, and weekends.
• Proficiency in computer skills.