Salesperson Buena Park Honda

Sonic Automotive; Buena Park (CA); On-site; Full time

Job summary

An established industry player is seeking a motivated Sales Agent to enhance customer engagement and drive sales appointments. This role involves responding to internet inquiries with professionalism and accuracy, utilizing CRM and lead management tools to track customer interactions. The ideal candidate will thrive in a dynamic environment, delivering exceptional customer service while managing inquiries effectively. With a supportive work atmosphere and robust training on products and services, this position offers an exciting opportunity to contribute to a team focused on customer satisfaction and sales excellence.

Qualifications

• Ability to perform essential duties satisfactorily.
• Must be authorized to work in the USA and pass pre-employment testing.

Responsibilities

• Respond to customer inquiries with professionalism and accuracy.
• Generate sales appointments and conduct phone surveys.
• Utilize lead management tools and CRM for customer interactions.

Skills

Bilingual

Customer Service

Lead Management

CRM Software

Education

High School Diploma

Tools

CRM

Lead Management Tools

Job description

Job Description

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate sales appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms and other documentation on a timely basis.
7. Perform other job-related duties as assigned.
8. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications:

1. Bilingual is a plus.
2. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
3. The requirements listed are representative of the knowledge, skill, and/or ability required.
4. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
5. All applicants must be authorized to work in the USA.
6. All applicants must perform duties and responsibilities in a safe manner.
7. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information:

The Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.

All your information will be kept confidential according to EEOC guidelines.

(The Salesperson Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation $17.00/hr. The position may also pay commission compensation which is based on the value or number of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)