Salesforce Technical Manager

Topgolf; Dallas (TX); On-site; USD 115,000 - 160,000; Full time

Job summary

Topgolf is seeking a Salesforce Technical Manager to lead a globally distributed team and deliver scalable Salesforce solutions. The role combines deep Salesforce expertise, program management, and agile leadership to drive success for Topgolf's Event Sales platform, serving over 1200 users across the US and UK. This position offers a unique opportunity to impact the company's strategic goals in a people-first culture that values creativity and fun. Join Topgolf to enhance event experiences through innovative technology.

Benefits

Free Topgolf play

Wellness programs

Career growth opportunities

People-first, play-inspired culture

Qualifications

• 10+ years in technology industry, preferably in high-growth environments.
• 7–10 years of Salesforce experience, with expertise in platform customization.
• Experience in B2C, hospitality, or entertainment industries is highly preferred.

Responsibilities

• Lead the Salesforce Operations team for Topgolf Event Sales platform.
• Manage and mentor a distributed Salesforce development team.
• Design scalable, user-centric Salesforce solutions.

Skills

Salesforce mastery

Agile leadership

Cross-functional collaboration

Program management

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

MuleSoft

REST/SOAP APIs

HTML

CSS

JavaScript

Angular

React

Apex

Visualforce

Lightning Components

LWC

Job description

Join to apply for the Salesforce Technical Manager role at Topgolf

The Salesforce Technical Manager is a highly visible, hands-on leadership role responsible for designing, developing, and delivering scalable, enterprise-grade Salesforce solutions. This role requires deep technical expertise across the Salesforce platform, strong program management skills, cross-functional collaboration, and vendor oversight. The candidate will lead a globally distributed development team, including offshore resources, and work closely with business stakeholders to ensure technical solutions align with Topgolf’s strategic goals. Success depends on Salesforce mastery, Agile leadership, and managing complex initiatives.

Key Responsibilities:

• Lead the Salesforce Operations team supporting Topgolf Event Sales Salesforce platform serving 1200+ users across 100+ venues in the US and UK.
• Manage and mentor a distributed Salesforce development team, focusing on offshore collaboration, knowledge sharing, and consistent delivery.
• Act as the primary liaison between technical teams and non-technical stakeholders, translating requirements into project plans and communicating solutions clearly.
• Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to promote collaboration and continuous improvement.
• Oversee project progress, proactively identify risks, resolve blockers, and ensure timely delivery.
• Coordinate with developers, testers, and product owners to deliver high-quality features aligned with stakeholder needs.
• Design scalable, user-centric Salesforce solutions based on CRM principles and best practices, aligning with sales objectives.
• Translate business needs into technical specifications using analytical and problem-solving skills.
• Champion Agile methodologies and lead enterprise technology implementations.
• Ensure adherence to platform governance, coding standards, and CI/CD practices.
• Support integration efforts with platforms like POS, reservations, and loyalty programs using Mulesoft or similar.
• Communicate effectively across teams and stakeholders to foster alignment.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• 10+ years in the technology industry, preferably in high-growth, fast-paced environments.
• 7–10 years of Salesforce experience, with expertise in platform customization, development, and architecture (Sales, Service, Experience Clouds, Marketing Cloud is a plus).
• 5+ years of people leadership experience, managing onshore and offshore teams.
• Proven track record of delivering enterprise Salesforce solutions in Agile settings.
• Deep knowledge of Salesforce development tools: Apex, Visualforce, Lightning Components, LWC.
• Proficiency in declarative Salesforce features: Flows, Workflow Rules, Process Builder, Validation Rules.
• Understanding of Salesforce data model, security, sharing, and governance.
• Experience with integration tools like MuleSoft, REST/SOAP APIs.
• Knowledge of web technologies: HTML, CSS, JavaScript, frameworks like Angular or React.
• Strong object-oriented programming skills.
• Experience in SOX-compliant and regulated environments.
• Excellent communication skills across technical and business teams.
• Ability to build and mentor high-performing teams.
• Experience in B2C, hospitality, or entertainment industries is highly preferred.
• Passion for golf is highly preferred.
• The candidate must not require visa sponsorship now or in the future.

Why You’ll Love Working at Topgolf:

• Work on impactful projects that enhance events sales and guest satisfaction.
• Join a people-first, play-inspired culture.
• Enjoy perks like free Topgolf play, wellness programs, and career growth opportunities.
• Grow within a company that values creativity, ownership, and fun.

The above statements describe principal and essential functions. Specific circumstances may vary.

Topgolf is an equal opportunity employer committed to diversity and inclusion. We do not accept unsolicited resumes from agencies.

We participate in E-Verify to confirm employment eligibility.