Salesforce Technical Lead Demandware SFCC - Remote / Telecommute

Cynet Systems Inc; Plano (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a skilled Platform Support Manager to oversee the Salesforce Commerce Cloud (Demandware) platform. This role involves ensuring optimal performance, troubleshooting technical issues, and collaborating with cross-functional teams to enhance customer satisfaction. The ideal candidate will have extensive experience in e-commerce platform support, strong technical skills, and a passion for delivering exceptional service. Join a dynamic environment where your leadership will drive process improvements and elevate the customer experience.

Qualifications

• 8+ years of experience in e-commerce platform support, especially with Salesforce Commerce Cloud.
• Strong technical skills in web technologies, APIs, and integrations.

Responsibilities

• Oversee daily operations of the SFCC Demandware platform, ensuring optimal performance.
• Collaborate with cross-functional teams for seamless integration and operations.

Skills

E-Commerce Platform Support

Salesforce Commerce Cloud (Demandware)

Web Technologies

APIs and Integrations

Problem-Solving

Communication Skills

Analytical Skills

Project Management

Education

Bachelor's Degree in Computer Science

Tools

Salesforce Commerce Cloud

ITSM Processes

Project Management Tools

Job description

Job Description:

Responsibilities:

Platform Support and Maintenance:

• Oversee the day-to-day operations of the SFCC Demandware platform, ensuring optimal performance and uptime.
• Troubleshoot and resolve technical issues related to the SFCC Demandware platform in a timely manner.
• Monitor system performance and implement improvements as needed.

Collaboration and Communication:

• Work closely with cross-functional teams, including development, marketing, and customer service, to ensure seamless integration and operation of the SFCC platform.
• Communicate effectively with stakeholders to provide updates on platform status and support activities.

Process Compliance and Improvement:

• Knowledge of the ITSM processes and discipline to adhere to the defined ITSM process
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
• Develop and maintain documentation for support processes and procedures.

Customer Experience:

• Ensure a high level of customer satisfaction by delivering exceptional support and service.
• Gather and analyze customer feedback to identify areas for improvement in the platform and support processes.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in e-commerce platform support, with a focus on Salesforce Commerce Cloud (Demandware).
• Proven experience in leading and managing a support team.
• Strong technical skills, including knowledge of web technologies, APIs, and integrations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Experience with project management tools and methodologies is a plus.

Preferred Qualifications:

• Salesforce Commerce Cloud (Demandware) certification.
• Experience in the manufacturing industry.