Salesforce Tech Support & Systems Integrations Specialist

Fourth Floor

Dallas (TX)

On-site

USD 90,000 - 120,000

Full time

8 days ago

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Job summary

Fourth Floor is seeking a Salesforce Technology Support Specialist in Dallas, TX to bridge business needs with Salesforce and Client Relation Center tooling. You will coordinate testing, maintain documentation, and support the user community across regional teams.

The role emphasizes data governance, incident handling, and collaboration with security and service desk groups. The ideal candidate has 3-5 years in the Salesforce ecosystem, with Service Cloud and Commerce Cloud experience and strong

Qualifications

3-5 years Salesforce ecosystem experience.
Salesforce Service Cloud and Commerce Cloud expertise.
Ability to integrate 3rd party platforms into Salesforce.
Salesforce integration with SAP.
Certifications in Salesforce Customer 360 and Service Cloud preferred.

Responsibilities

Assist local and group technology teams with testing Salesforce and related systems changes.
Coordinate testing and participation in UATs.
Develop and maintain system and user documentation for regional projects.
Support a seamless customer journey through backend and CRM solutions.
Understand data governance across Salesforce landscape.
Advise Key users on incident management and ticket resolution (Service Now / Jira).
Collaborate with Group Technology on open tickets and escalations.
Troubleshoot user access issues and validate data between Salesforce and source systems (SAP).
Help Key users create and extract reports.