Salesforce Support Engineer

Konsus, Inc. (Superside); United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Technical Support Engineer to work remotely in the US. This role involves addressing technical issues related to Salesforce and collaborating with various teams for resolutions. Candidates should possess Salesforce experience and a strong grasp of tools for effective customer support.

Qualifications

• 1-2 years of Salesforce experience in support, development, or admin roles.
• 1 year of experience in a Tier 2 support role.
• Hands-on experience with declarative tools such as Flows and Process Builder.

Responsibilities

• Investigate and resolve technical issues involving Salesforce automation and custom frameworks.
• Engage with customers to provide technical support and ensure timely issue resolution.
• Collaborate with Product and Engineering teams on escalations and root cause analysis.

Skills

Salesforce experience

Declarative tools (Flows, Process Builder)

Working knowledge of Apex

Working knowledge of Triggers

Working knowledge of Lightning Components

Education

Platform Developer I certification

Job description

A company is looking for a Technical Support Engineer (Remote- US Based).

Key Responsibilities

• Investigate and resolve technical issues involving Salesforce automation and custom frameworks
• Engage with customers to provide technical support and ensure timely issue resolution
• Collaborate with Product and Engineering teams on escalations and root cause analysis

Required Qualifications

• 1-2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in a Tier 2 support role
• Hands-on experience with declarative tools such as Flows and Process Builder
• Working knowledge of Apex, Triggers, and Lightning Components
• Platform Developer I certification or willingness to obtain within 90 days