Salesforce Support Analyst - Full Remote

goPro Consultancy Group ltd.; United States; Remote; USD 70,000 - 110,000; Part time

Job summary

United States Digital Space LLC is seeking a remote Salesforce Support Analyst for an international organization based in New York. The role is open to contractors and employees and requires fluent English.

The position involves working 4-6 hours per day aligned to New York office hours (e.g., 9 AM NY time equals 7:30 PM). You will join an agile team to support Salesforce, Conga Composer, and Form Assembly with a strong focus on data integrity and documentation.

Qualifications

• Bachelor’s degree in Information Technology/related field or equivalent professional experience is required.
• +5 years of experience configuring and deploying Salesforce solutions.
• 3 years of experience in building forms and reports with Form Assembly and Conga Composer.
• Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management.
• Fluent in English.

Responsibilities

• Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations.
• Provide end-user support.
• Perform system configurations such as working with custom objects, triggers, and workflows.
• Create and maintain Conga Reports.
• Create and maintain Form Assembly forms/campaigns.
• Create and maintain complete documentation for configuration specifications.
• Assist with system maintenance.
• Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations.
• Communicate technical solutions/concepts with trade-offs, risks, and benefits.
• Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools.
• Develop and conduct training sessions and update training materials.
• Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements.

Skills

Salesforce production support

End-user support

Data management

Training & documentation

Security & access control

Education

Bachelor’s degree in Information Technology

Tools

Form Assembly

Conga Composer

Salesforce Lightning

Job description

Category: IT Services

Location: Fort Colombo Sri Lanka

For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.

Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.

Tasks and responsibilities:

• Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
• Provide end-user support
• Perform system configurations such as working with custom objects, triggers, and workflows.
• Create and maintain Conga Reports;
• Create and maintain Form Assembly forms/campaigns;
• Create and maintain complete documentation for configuration specifications;
• Assist with system maintenance;
• Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
• Communicate technical solutions/concepts with trade-offs, risks, and benefits;
• Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
• Develop and conduct training sessions and update training materials;
• Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;

Profile:

• Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
• Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
• +5 years of experience configuring and deploying Salesforce solutions;
• 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
• Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
• Fluent in English;