Salesforce Solution Engineer

Adult Correction; North Carolina; Hybrid; USD 92,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Onsite reporting in Raleigh, NC

Job summary

The North Carolina Department of Health and Human Services is seeking a Salesforce Solution Engineer to support the PATH NC child welfare system. You will design, configure, and deliver scalable Salesforce solutions, integrating with MuleSoft, Power BI, Synapse, and mainframe technologies to ensure reliability, data quality, and security.

This role requires strong leadership, stakeholder collaboration, and the ability to translate requirements into practical enhancements that improve adoption

Qualifications

• Leads Salesforce solution design and delivery by defining technical standards and guiding configuration decisions.
• Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls.
• Builds and maintains integrations through Salesforce APIs for reliable data exchanges.
• Troubleshoots Salesforce issues with root-cause analysis and fixes within SLAs.
• Translates stakeholder requirements into Salesforce enhancements to improve adoption and usage.

Responsibilities

• Lead design and delivery of Salesforce solutions with security and governance.
• Architect integrations across Salesforce APIs and external systems.
• Troubleshoot issues and deliver fixes within defined SLAs.
• Translate stakeholder needs into enhancements to improve adoption and metrics.

Skills

Salesforce

MuleSoft

Power BI

Synapse

Mainframe

Security

Tools

Salesforce APIs

Flows

Validation Rules

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Salesforce Solution Engineer will support and enhance the PATH NC child welfare system, ensuring a stable, secure, and user‑centered Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies.

This role leads the design, configuration, and delivery of scalable Salesforce solutions while maintaining system reliability, meeting defined data‑quality standards, and implementing strong security and governance practices. The engineer will troubleshoot and resolve Salesforce issues within established SLAs, translate stakeholder needs into enhancements that improve adoption and measurable workflow efficiency, and guide integration and data‑flow improvements across connected systems. The position also evaluates and introduces new technologies, modernizes the platform through incremental improvements, and ensures alignment with evolving policy, practice, and user needs.

Success in this role requires clear communication, leadership, and long‑term strategic planning to keep the system accessible, sustainable, and effective for frontline staff serving children and families.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $91,600.00 - $160,299.00

Recruitment Range: $91,600.00 - $131,468.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Leads Salesforce solution design and delivery by defining technical standards, guiding configuration decisions, and ensuring projects meet scope, timeline, and quality targets.
• Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls that reduce manual processes and improve workflow efficiency by measurable amounts.
• Builds and maintains integrations through Salesforce APIs, consistently achieving defined data‑quality targets and reliable, error‑free data exchanges.
• Troubleshoots Salesforce issues by identifying root causes and delivering fixes within established SLAs, improving system stability and user satisfaction.
• Translates stakeholder requirements into Salesforce enhancements that increase feature adoption and improve key usage metrics across teams.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Time‑Limited, Concluding on June 30, 2031

This Position Is Funded In Part Through Federal Funds

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department's mission to improve the health, safety, and well‑being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary's Office supports the effective coordination of over a dozen core divisions, ensuring that agency‑wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

About the NC DHHS Information Technology Division

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sic