Salesforce Software Engineer

0100 Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 66,000 - 110,000; Full time

Job summary

0100 Mass General Brigham Incorporated is seeking a Software Engineer to join our Digital Patient Experience team, focusing on Salesforce HealthCloud within CRM Platform Management. The role involves implementing, maintaining, and supporting platforms across software, networks, hardware, and databases to ensure reliable patient-facing digital services.

You will manage enterprise platforms, enhance performance, and collaborate with cross-functional teams on security, upgrades, and new platform

Qualifications

• Bachelor's Degree in Computer Science is required.
• Bachelor's Degree in related field required; experience in lieu of degree may be considered by MGB.

Responsibilities

• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Skills

Enterprise systems administration

Networking concepts

Firewalls

Load balancers

Databases

Scripting & automation

Cloud platforms

Troubleshooting

System monitoring

Security concepts

Communication

Java

C#

React

MVC

HTML/JavaScript/Ajax

XML

Lightning Framework

Bootstrap

MS SQL Server

RESTful

SOAP

APIs

Reporting

Visual Studio

Azure DevOps

SharePoint

Agile/Scrum

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Related Field of Study

Tools

AWS

Azure

Google Cloud

Job description

Job Summary

The Opportunity Full Time M-F This position will serve on our Digital Patient Experience team and will be a key member of our CRM Platform Management team focused on Salesforce HealthCloud solutions. The Software Engineer is vital to the team and will implement, maintain, and support technical platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.

• -Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• -Monitor and optimize platform performance, availability, and capacity.
• -Troubleshoot and resolve complex platform issues across multiple environments.
• -Develop and maintain automation scripts and tools to improve operational efficiency.
• -Contribute to the design and implementation of new platforms and services.
• -Participate in platform upgrades, migrations, and patch management.
• -Support security hardening and vulnerability remediation efforts.
• -Collaborate with cross-functional teams to support business and technical projects.

Qualifications

• -Bachelor's Degree Computer Science required
• -Bachelor's Degree Related Field of Study required MGB can consider and review, experience in lieu of a degree for this role Experience as a systems engineer or related position 3-5 years required

Skills for Success

• -Proficient in administering enterprise systems and platforms.
• -Strong understanding of networking concepts, firewalls, and load balancers.
• -Strong understanding of data structure and database systems.
• -Intermediate scripting and automation skills to streamline operational tasks.
• -Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• -Ability to analyze and troubleshoot complex system and application issues.
• -Experience with system monitoring tools and interpreting performance data.
• -Understanding of system security concepts and the implementation of security-leading practices.
• -Effective collaboration and communication skills across technical and non-technical teams.

Experience with Object Oriented Programming Languages

Experience with Java experience required Experience with .NET Core, C#, React, MVC, HTML/JavaScript/Ajax, and XML preferred. Experience with the Lightning Framework and the creation of Lightning Web Components Experience with responsive UI design utilizing frameworks like Bootstrap preferred. Experience with Relational Database design and development using MS SQL Server. Experience developing Integration Web Services with RESTful and SOAP protocols. Experience with APIs, Integration principles (ideally including Epic). Proficiency with developing reports is desired. Experience with Visual Studio, Visual Studio Code, Team Foundation Server, Azure Dev Ops, and SharePoint is desired. Experience with Agile, Scrum or CMMI software development methodologies is desired.

Certifications

Salesforce Developer Certifications Preferred: Platform Developer 1, Platform Developer 2, Javascript Certified Developer Salesforce Administrator Certifications Preferred: Administrator 201, Administrator 301 preferred.

Additional Job Details (if applicable)

Physical Requirements M-F Eastern Business Hours Hybrid working model includes in office, must be flexible 1-2x weekly based on business needs Remote workdays require stable, secure, quiet, compliant workspace Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $75,275.20 - $109,553.60/Annual Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

About Us

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.