Salesforce Software Architect and Team Lead Remote

Advantra Consulting Group; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A consulting firm is seeking a highly skilled Salesforce Software Architect and Team Lead to ensure the delivery of scalable ServiceMax solutions. The role requires a minimum of 4-5 years of experience in ServiceMax, with a focus on architecture and mentoring. Responsibilities include leading design, optimizing configurations, and collaborating with stakeholders. Strong communication and technical leadership skills are essential. This is a remote position.

Qualifications

• Minimum of 4-5 years of hands-on ServiceMax experience.
• Experience in design and setup for Dispatcher Management.
• Familiar with Salesforce Service Cloud and Knowledge.

Responsibilities

• Lead the full lifecycle design of Salesforce and ServiceMax solutions.
• Optimize Technician configurations in ServiceMax.
• Provide ongoing technical leadership and mentorship to teams.

Skills

ServiceMax experience

Salesforce Service Cloud knowledge

Leadership and mentorship

Communication skills

Job description

Overview

Seeking a highly skilled and experienced Salesforce Software Architect and Team Lead ( Remote ) with a minimum of 4-5 years of proven experience in ServiceMax and a demonstrated background in software architecture. This role is critical to ensuring the delivery of secure, scalable, and high-performing ServiceMax solutions coupled with a proven ability to mentor and drive best practices.

Note: This role cannot sponsor VISA.

Key Responsibilities

• Led End-to-End Architecture & Design: Directed the full lifecycle design and architecture of Salesforce and ServiceMax solutions, ensuring seamless integration with existing enterprise systems and business processes.
• Set up and optimized Dispatcher Management, Service Teams, and Technician configurations in ServiceMax to support intelligent scheduling, streamline dispatch operations, and improve technician utilization across field service operations.
• Knowledge in ServiceMax solution, including Data Guide, Core field service modules (Installed Products, PM Plans, Service Contracts, SLAs, Offline Clients), and mobile applications (FSA for iPad, FSA for Laptop, ServiceMax Go) will be appreciated.
• Continuously researching and evaluating emerging AI-driven features in ServiceMax, including predictive maintenance, intelligent scheduling, and service optimization.
• Technical Requirements & Collaboration: Collaborated closely with business stakeholders to capture and refine requirements, translating them into precise technical specifications and solution designs.
• Best Practices & Governance: Defined and enforced architectural standards, data security policies, and performance optimization strategies across ServiceMax and Salesforce platforms.
• Technology Leadership & Mentorship: Provided ongoing technical leadership and mentorship to development teams, ensuring high-quality solution delivery aligned with best practices.
• Platform Awareness & Innovation: Continuously monitored ServiceMax and Salesforce platform updates, ecosystem enhancements, and emerging technologies to inform long-term strategic planning.

Qualifications

• Minimum of 4-5 years of hands-on ServiceMax experience (design, configuration, and implementation).
• Knowledge of designing and implementing core ServiceMax functionality for Work Orders, Preventive Maintenance, Entitlements and SLAs, Service Maintenance Contracts, Parts Orders and Inventory, Installed Products, etc.
• Experience in design and setup for ServiceBoard (Engineer Dispatch and Scheduling).
• Experience in design and setup for DataGuide (Field Engineer Automated Checklists).
• Familiar with Salesforce Service Cloud and Knowledge.
• Good communication, written and oral, with business functional leads, managers, and IT leads.

Important Note: ServiceMax experience is a mandatory requirement and should be clearly showcased in your LinkedIn profile.